3 week wait for installation!

[ricke17]

Hey,

Newbie here - so I ordered online and have the free 2TB model and a tenner off my family pack for 6 month. Not a bad deal.

But I have a 3 week wait (well 22 days!) for the engineer to come and install the box!

It's a simple install, I am in a ground floor flat with a shared dish and everything works fine (using Freesat currently) - any advice on getting this install done quicker, or should I hang fire?

Rick.

[marjohn56]

Does seem excessive, but I guess it's getting towards Christmas and they are busy.

You could probably have done a self install, if they still do that and you are reasonably competent technically.

[ricke17]

Yeh 3 weeks is a long time and I am pretty competent technically so a self-install would have been preferable. But I'll wait!

[ricke17]

Does seem excessive, but I guess it's getting towards Christmas and they are busy.

You could probably have done a self install, if they still do that and you are reasonably competent technically.

So I called C/S yesterday and asked about a self-install, but that is not an option as I am a "new customer" - so annoying. Incidentally, do I still need to have a phone line attached to the box? I did have to back in the day....

[marjohn56]

Yep... still need the phone line, although I suspect it can also use broadband.

[ricke17]

That's annoying

[marjohn56]

That's annoying

So is life in general.

[ricke17]

Hahaha - I recognise your handle - and you have the same router as me haha

[marjohn56]

, Yes from the OC forum?

My D7000 will, by the end of today be doing duty as a WAP only, bit excessive I know. I'm putting in a pFsense firewall so its job there is redundant, it will just be a backup in case the OR modem or the firewall fails.

[ricke17]

hahaha - yeh small world!