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    problem need advice

    This is a discussion on problem need advice within the Joining or leaving Sky forums, part of the Other Sky help and support category; hi had sky bb & phone package for almost a yr, i was promised between 11-18mb but i get quite ...

    1. #1
      lockster0191's Avatar
      lockster0191 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Feb 2013
      Posts
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      problem need advice

      hi had sky bb & phone package for almost a yr,
      i was promised between 11-18mb but i get quite varying between 3-8mb. i have contacted them again & again they cant seem to increase it.
      this has been like this for maybe 3 mnth now also my internet used to drop a lot sometimes 10 times a hour which has calmed a bit.
      what can i do about this as i am obviously not getting what was promised

      Router Status

      System Details
      Manufacturer Sagemcom
      Model Number F@ST2504n
      Firmware Version 6.14.2a4N_UNI
      ADSL Firmware Version A2pD035g.d23j1
      Modem
      Modem Status Connected
      DownStream Connection Speed 8722 kbps
      UpStream Connection Speed 797 kbps
      VPI 0
      VCI 38
      Broadband Port
      IP Address 2.123.156.92
      Network Type PPPoA
      IP Subnet Mask 255.255.255.255
      Gateway IP Address 2.127.238.184
      Domain Name Server 90.207.238.97 90.207.238.99
      WAN Port
      Port Detail
      Wan Port Status Not Connected
      LAN Port
      MAC Address 4c:17:eb:46:b2:a1
      IP Address 192.168.0.1
      DHCP On
      IP Subnet Mask 255.255.255.0
      Wireless Port
      Name (SSID) SKY6B2A1
      Region Europe
      Current Channel 6
      Wireless AP enable
      Broadcast Name enable
      Attached Devices
      lap Wireless

      wire in test socket.
      sorry for making edit every time i did a reply a box showed leave page or stay
      Last edited by lockster0191; 11-02-13 at 04:33 PM.


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,254
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: problem need advice

      Post your router stats from your normal position -
      How to get your Sky Router statistics

      ....and then again from the Test socket.
      How to test your ADSL in the Master Test Socket

      Check when the faceplate is removed from the Test socket that all other sockets are dead. Also use only the ADSL cable supplied by Sky, do not use a telephone extension.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      lockster0191's Avatar
      lockster0191 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Feb 2013
      Posts
      7
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: problem need advice

      Router Status

      System Details
      Manufacturer Sagemcom
      Model Number F@ST2504n
      Firmware Version 6.14.2a4N_UNI
      ADSL Firmware Version A2pD035g.d23j1
      Modem
      Modem Status Connected
      DownStream Connection Speed 8722 kbps
      UpStream Connection Speed 797 kbps
      VPI 0
      VCI 38
      Broadband Port
      IP Address 2.123.156.92
      Network Type PPPoA
      IP Subnet Mask 255.255.255.255
      Gateway IP Address 2.127.238.184
      Domain Name Server 90.207.238.97 90.207.238.99
      WAN Port
      Port Detail
      Wan Port Status Not Connected
      LAN Port
      MAC Address 4c:17:eb:46:b2:a1
      IP Address 192.168.0.1
      DHCP On
      IP Subnet Mask 255.255.255.0
      Wireless Port
      Name (SSID) SKY6B2A1
      Region Europe
      Current Channel 6
      Wireless AP enable
      Broadcast Name enable
      Attached Devices
      lap Wireless
      MeiPhone Wireless


      adsl wire plugged directly in to test socket

    5. #4
      lockster0191's Avatar
      lockster0191 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Feb 2013
      Posts
      7
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: problem need advice

      Router Status

      System Details
      Manufacturer Sagemcom
      Model Number F@ST2504n
      Firmware Version 6.14.2a4N_UNI
      ADSL Firmware Version A2pD035g.d23j1
      Modem
      Modem Status Connected
      DownStream Connection Speed 8722 kbps
      UpStream Connection Speed 797 kbps
      VPI 0
      VCI 38
      Broadband Port
      IP Address 2.123.156.92
      Network Type PPPoA
      IP Subnet Mask 255.255.255.255
      Gateway IP Address 2.127.238.184
      Domain Name Server 90.207.238.97 90.207.238.99
      WAN Port
      Port Detail
      Wan Port Status Not Connected
      LAN Port
      MAC Address 4c:17:eb:46:b2:a1
      IP Address 192.168.0.1
      DHCP On
      IP Subnet Mask 255.255.255.0
      Wireless Port
      Name (SSID) SKY6B2A1
      Region Europe
      Current Channel 6
      Wireless AP enable
      Broadcast Name enable
      Attached Devices
      lap Wireless
      MeiPhone Wireless

    6. #5
      lockster0191's Avatar
      lockster0191 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Feb 2013
      Posts
      7
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: problem need advice

      Router Status

      System Details
      Manufacturer Sagemcom
      Model Number F@ST2504n
      Firmware Version 6.14.2a4N_UNI
      ADSL Firmware Version A2pD035g.d23j1
      Modem
      Modem Status Connected
      DownStream Connection Speed 8722 kbps
      UpStream Connection Speed 797 kbps
      VPI 0
      VCI 38
      Broadband Port
      IP Address 2.123.156.92
      Network Type PPPoA
      IP Subnet Mask 255.255.255.255
      Gateway IP Address 2.127.238.184
      Domain Name Server 90.207.238.97 90.207.238.99
      WAN Port
      Port Detail
      Wan Port Status Not Connected
      LAN Port
      MAC Address 4c:17:eb:46:b2:a1
      IP Address 192.168.0.1
      DHCP On
      IP Subnet Mask 255.255.255.0
      Wireless Port
      Name (SSID) SKY6B2A1
      Region Europe
      Current Channel 6
      Wireless AP enable
      Broadcast Name enable
      Attached Devices
      lap Wireless
      MeiPhone Wireless

    7. #6
      lockster0191's Avatar
      lockster0191 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky Basic
      Join Date
      Feb 2013
      Posts
      7
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: problem need advice

      Router Status

      System Details
      Manufacturer Sagemcom
      Model Number F@ST2504n
      Firmware Version 6.14.2a4N_UNI
      ADSL Firmware Version A2pD035g.d23j1
      Modem
      Modem Status Connected
      DownStream Connection Speed 8722 kbps
      UpStream Connection Speed 797 kbps
      VPI 0
      VCI 38
      Broadband Port
      IP Address 2.123.156.92
      Network Type PPPoA
      IP Subnet Mask 255.255.255.255
      Gateway IP Address 2.127.238.184
      Domain Name Server 90.207.238.97 90.207.238.99
      WAN Port
      Port Detail
      Wan Port Status Not Connected
      LAN Port
      MAC Address 4c:17:eb:46:b2:a1
      IP Address 192.168.0.1
      DHCP On
      IP Subnet Mask 255.255.255.0
      Wireless Port
      Name (SSID) SKY6B2A1
      Region Europe
      Current Channel 6
      Wireless AP enable
      Broadcast Name enable
      Attached Devices
      lap Wireless

    8. #7
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,254
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: problem need advice

      These are not what we require. Can you click the links in my post to see how.
      click this - How to get your Sky Router statistics
      and this - How to test your ADSL in the Master Test Socket

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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