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    NOT allowed to cancel broadband

    This is a discussion on NOT allowed to cancel broadband within the Joining or leaving Sky forums, part of the Other Sky help and support category; hi all Been a sky tv customer on full package +espn for years blah blah but not so long with ...

    1. #1
      snudge's Avatar
      snudge is offline Sky User Member
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      NOT allowed to cancel broadband

      hi all

      Been a sky tv customer on full package +espn for years blah blah but not so long with my broadband so ive Just been on phone to sky asking to cancel my broadband ...my contract runs til june....i said i was willing to pay out the remainder of my contract but i was told that i was unable to do this and that sky wont process a cancellation ...is this right ...even legal ?!?!

      David


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      Isitme is offline Sky User Moderator
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      Re: NOT allowed to cancel broadband

      Term 11.(b) says -
      (b) You will have to pay us an early termination charge if this Contract ends before the end of the Minimum Term unless:
      and goes on to list conditions under which you do not have to pay. So whoever you spoke to was wrong. Call them back and quote this term.

      The full T & Cs can be found here-
      Sky Terms and Conditions - Broadband

      TomD


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    4. #3
      snudge's Avatar
      snudge is offline Sky User Member
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      Re: NOT allowed to cancel broadband

      Thanks for the reply m8y I phoned back and it turns out the previous operator gave me the wrong information ...amazing eh

      Thanks again

     

     

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