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    Ordering Problems

    This is a discussion on Ordering Problems within the Joining or leaving Sky forums, part of the Other Sky help and support category; Originally Posted by stefanlord Yeah my address is registered with Royal Mail. Ok Try ordering a phone line from BT ...

    1. #11
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      Re: Ordering Problems

      Quote Originally Posted by stefanlord View Post
      Yeah my address is registered with Royal Mail.
      Ok Try ordering a phone line from BT at "http://www.productsandservices.bt.com/products/landline/new-landline" Follow ordering link and when you get option for is there an existing line select No and you will be asked for your postcode and email address. Just give postcode and click continue. You will be presented with a list of addresses. If yours is there select it and you should get a please wait message. See if it then would allow you to proceed with your order.


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    3. #12
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      Re: Ordering Problems

      The builders should have registered the address when it was being built. If they fail to do this then you won't have and services such as electric, gas and water. It will also need to be registered with the local council for Council Tax purposes.

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      Ordering Problems

      Quote Originally Posted by Scubbie View Post
      The builders should have registered the address when it was being built. If they fail to do this then you won't have and services such as electric, gas and water. It will also need to be registered with the local council for Council Tax purposes.
      My new build didn't exist for over a year then all the bills piled in


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      Re: Ordering Problems

      Ouch!

      Just in case, I'd recommend that the OP takes a photo of the meters when he gets the keys then.

      Also quickly arrange for a chosen supplier for the different services.

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    6. #15
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      Re: Ordering Problems

      I see Jane (chealsea12) has answered over on the Sky forums.

      Sky Help Forum - Re: Ordering Problems - Help & Support from the Official Sky Forum

      Has this helped?

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      Re: Ordering Problems

      Is it Pacnam or Pacman? Jane does not seem to be sure. I can find no reference to either on Google, or BTS systems either for that matter. Going by this -
      This is where the problems begin, after phoning an number of times and been given different reasons why my address is not on the open reach system, I was finally told by an advisor to phone BT to see if they could find my address. Unsurprisingly they can and were ready to provide me with the service.
      It looks like I was right in my first post.

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      Re: Ordering Problems

      Quote Originally Posted by Isitme View Post
      Is it Pacnam or Pacman? Jane does not seem to be sure. I can find no reference to either on Google, or BTS systems either for that matter. Going by this -It looks like I was right in my first post.
      It's Pacman and I think it is actually Easynet's system though Sky probably inherited it when they bought out Easynet.

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      Re: Ordering Problems

      Quote Originally Posted by stefanlord View Post
      Could any one tell me how long it normally takes Openreach to update their database?
      Openreach's Name and Address Database (NAD) is updated quarterly using the Royal Mail Postcode and Address File (PAF). BT can raise an order for a new line using a bronze key enabling BT to raise orders for telephone lines in site offices etc. Unfortunately Sky's ordering system does not have this facility.

      A bronze key is an unknown address or greenfield site that’s not recognised by the NAD or the PAF.

     

     
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