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    Big UK Broadband ISPs Pledge NO Cancellation Fees for Armed Forces Users

    This is a discussion on Big UK Broadband ISPs Pledge NO Cancellation Fees for Armed Forces Users within the General Computing and Internet forums, part of the Community channel category; Big UK Broadband ISPs Pledge NO Cancellation Fees for Armed Forces Users - ISPreview UK Internet providers including BT , ...

    1. #1
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      Big UK Broadband ISPs Pledge NO Cancellation Fees for Armed Forces Users

      Big UK Broadband ISPs Pledge NO Cancellation Fees for Armed Forces Users - ISPreview UK
      Internet providers including BT, EE, Plusnet, TalkTalk and Virgin Media (Sky Broadband seems to be M.I.A) have agreed not to charge Armed Forces personnel a cancellation fee for their broadband and media services, albeit only when posted overseas or to another part of the UK.

      The change has been agreed under the tenets of the Armed Forces Covenant, which reflects the fact that members of the Armed Forces are often stung by cancellation and or other exit fees that can occur each time they’re required to move to a different part of the country or be deployed overseas.

      Happily related subscribers will now be able to exit their contracts penalty free. Sometime it’s the little things that really count, particularly when risking your life to help keep the rest of us safe.

      Mark Lancaster, Defence Minister, said:

      “Our Armed Forces are sent all over the world and across the country to help keep our country safe and they should never be at a disadvantage because of this. The removal of cancellation fees by leading broadband providers is yet another example of the Covenant in action, which is making sure our brave personnel are treated fairly.

      It’s a welcome move and we’re looking forward to seeing what more British businesses can do to support our military.”
      Gavin Patterson, BT CEO, said:

      “Armed Forces personnel play a vital role protecting our country, whether serving overseas or stationed away from home in other parts of the UK. That’s why we’re committed to ensuring they don’t have to pay for broadband or TV services they can’t access, when they find themselves in this situation. Whether it’s through today’s announcement, our hiring of ex-armed forces personnel, or through our work with Reservists, BT, along with our fellow signatories are proud to support our country’s military personnel.”
      Dido Harding, TalkTalk’s Outgoing CEO, said:

      “We recognise that service personnel and their families face unique challenges, not least due to the fact they are regularly posted to new locations all over the country and abroad, often at short notice. TalkTalk was the first ISP to recognise how tricky this can be and offer free disconnections for service personnel moving overseas, and we’re delighted that the rest of the industry has followed suit.”
      The announcement makes no mention of Sky Broadband, which is a bit odd since they represent around 6 million of the United Kingdom’s broadband subscribers and that includes a fair few members of the Armed Forces. We have asked and are awaiting a reply.

      Pictured (Top Left):
      A couple of troops practicing for what happens if they don’t get to cancel their broadband service without charge. Allegedly.


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    3. #2
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      Re: Big UK Broadband ISPs Pledge NO Cancellation Fees for Armed Forces Users

      I replied to this post later.

      I can't remember Sky charging cancellation fee's for Armed Forces members getting reposted abroad in the last 8-10 years for any services.

      This story is nonsense with respect to Sky.

      It's normally an immediate cancel (or[occasionally] a months notice) for these customers depending on what suits them.
      Early Termination Charges are not applied in these circumstances (amongst a few others!).
      Scubbie likes this.
      Please note the views and recommendations in my posts are my own and in no way reflect the views of Sky

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      Re: Big UK Broadband ISPs Pledge NO Cancellation Fees for Armed Forces Users

      Thank you for the clarification bubblegun. It did strike me as odd that Sky wouldn't be a part of such an announcement. To hear that they've practising this for a number of years actually sheds a poor light on the competitors.

      As for the notice periods, it really depends on the deployment and who's going where. In some cases it is literally very short notice. It could be that someone needs to come back home and another person will be sent out to replace them. This can be the case for any of the three services.

      Unlike civilian life, in the services if you are deployed somewhere, you go. There is no choice. There an be some cases where you can choose to join a regiment, ship or squadron, but you will go where that regiment/ship/squadron goes.

      Of course if they are living with their family, then such a cancellation isn't going to happen. It'll only be when they live alone.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

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      Re: Big UK Broadband ISPs Pledge NO Cancellation Fees for Armed Forces Users

      Sky are very good on this and its not just for the forces.
      I had a good friend and work colleague a few years back that I was managing and he was moved to Canada on a 36 month IT contract urgently, with all the family moving.
      He rang Sky and they offered him a months cancellation there and then with no fees. He had only just renewed a new contract deal with them too.
      I remembering him mentioning how many other firms refused to offer any early termination refunds, but Sky just did it.
      Scubbie likes this.

     

     

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