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    BT Broadband DOWN: Thousands unable to get online thanks to fresh internet OUTAGES

    This is a discussion on BT Broadband DOWN: Thousands unable to get online thanks to fresh internet OUTAGES within the General Computing and Internet forums, part of the Community channel category; BT Broadband not working - Thousands unable to get online over internet OUTAGES | Tech | Life & Style | ...

    1. #1
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      BT Broadband DOWN: Thousands unable to get online thanks to fresh internet OUTAGES

      BT Broadband not working - Thousands unable to get online over internet OUTAGES | Tech | Life & Style | Daily Express
      THOUSANDS of BT customers have flooded social media with complaints that the UK phone and broadband company is experiencing technical difficulties, leaving UK customers unable to get online.

      BT customers are experiencing a number of difficulties with their broadband connections this morning.

      Thousands of enraged customers have flooded social media to complain about problems loading websites and accessing other online services.

      Independent website DownDetector.uk, which detects "when services go down or have outages" via mentions across social media, has reported a spike in the number of people complaining about outages for BT.

      The latest figures show some 4,000 complaints being lodged every minute.


      Independent website DownDetector.uk has reported thousands of complaints every minute


      One Twitter user moaned: "Paying @BT_UK a hefty wedge of money each month yet no broadband due to DNS issues. Where's Ryan Reynolds when you need him??"

      "BT broadband issues mean we can't phone our IT support people. The whole world is melting," another added.

      One user posted: "Big problems at the moment with #btbroadband"

      <Various Twitter comments>

      Fortunately, BT is aware of the problems with its service and is hard at work on a fix.

      The customer service @BTCare account acknowledged the issues by tweeting: "Some BT Broadband customers have reported problems accessing websites this morning.

      "Sorry, we're aware of a problem & working to fix asap"

      The latest outage comes as millions of BT broadband and landline customers were hit with higher bills, as the communications giant hiked prices for a number of its services.

      Earlier this month, UK homes using the firm for their landline will see costs jump by £1 a month to almost £19.

      At the same time, the cost of the popular Unlimited Anytime Calls package will leap from £7.95 to £8.50 - a 6.9 per cent increase.

      BT Sport is also going up by £1 a month to £6.

      Broadband prices will be increased, with the average price for Infinity to rise by £2.05 and the standard price for copper broadband increasing from £13 to £15.

      The cost of making a call to UK landlines and 0870 numbers will go up from 10.24p a minute to 11p and set up fees will be rising from 17.07p to 19p.

      Yesterday, a report released by the Department for Culture, Media and Sport (DCMS) claimed the UK is in danger of falling behind the rest of Europe unless quick action is taken.

      The report claimed, "Digital connectivity is vital to our lives. It now underpins nearly all areas of the economy, it plays a crucial role in our culture and society, and it is increasingly central to our health and wellbeing."

      "However, while the Government’s broadband programme, BDUK, is on track to deliver access to 95 per cent of premises with superfast services by the end of 2017, there is a serious public concern that the UK is not adequately investing in critical telecoms infrastructure."

      "The UK is a laggard by international standards in providing fibre connectivity.

      "This could result in a widening, not a narrowing, of the digital divide; especially as demand for faster services escalates after 2020."


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    3. #2
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      Re: BT Broadband DOWN: Thousands unable to get online thanks to fresh internet OUTAGES

      I got hit by outage that for a few hours
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    4. #3
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      Re: BT Broadband DOWN: Thousands unable to get online thanks to fresh internet OUTAGES

      It's been pretty widespread. The map in the original article linked above suggests that London was very badly hit.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

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      Re: BT Broadband DOWN: Thousands unable to get online thanks to fresh internet OUTAGES

      BT internet outage was our fault, says Equinix
      BT internet outage was our fault, says Equinix

      Faulty UPS takes out 10 per cent of BT customers

      Telecity's owner, Equinix, has 'fessed up to a "brief outage" which subsequently knocked 10 per cent of BT internet users offline this morning as well as a number of other providers.

      A spokesman from the group, which slurped up Telecity for £2.3bn last year, confirmed that the outage occurred at its LD8 site in the Docklands. The company has nine London sites which service more than 600 businesses.

      In an email to Equinix customers, seen by The Register, the company said it experienced a power issue "with one of our UPS system at 8/9 Harbour Exchange (LD8)" this morning.

      It said the company was carrying out a full investigation into the incident to identify the root cause of the fault and will "provide a further update once the investigation is complete".

      One customer said: "This is the root cause of the BT outage. I suspect their connection to their peers failed to come back (a broken switch or something) and so they've had to rely on inadequately provisioned transit outside of Telecity."

      It is not the first time Telecity has experienced power issues. Last year a major problem at its Sovereign House data centre, also in the Docklands.

      Engineers spent two days fixing a power outage there last November after a failed repair job resulted in the primary and backup power supplies going down.

      A spokesman from the company said: "Equinix can confirm that we experienced a brief outage at the former Telecity LD8 site in London earlier this morning. This impacted a limited number of customers, however service was restored within minutes. Equinix engineers are on site and actively working with customers to minimise the impact."

      A BT spokeswoman said the power issue affected around 10 per cent of internet usage - meaning one-in-ten attempts to connect to the website they want to go to may fail.

      She apologised to customers for the outage following the power issues: "The issue has now been fixed and services have been restored.”

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

     

     

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