Slow broadband - How to get a refund for bad internet speeds at home | Tech | Life & Style | Daily Express
BROADBAND customers are STILL suffering with poor internet speeds and sky-high bills but there is the possibility to claim compensation when things go horribly wrong.

Britain's broadband is improving.

The UK government is funnelling huge sums of cash into ensuring the majority of homes will be served by "superfast" speeds by 2017.

However, even with this investment many Britons are still struggling to get the speeds they were promised by their broadband supplier.

And with more people than ever before rinsing the home broadband for high definition movie and video game streaming, peak times can see your speeds throttled.

During a recent test, witnessed a number of evenings where our 70Mbps broadband struggled to edge past 5Mbps that's less than 10 per cent of the advertised speed.

Luckily, most broadband suppliers do offer refunds when things go wrong but you'll need plenty of patience to get your money back

So, if your speeds aren't up to scratch follow these steps to get some cash back in your wallet.

1. Check Your Speed

If your Netflix starts to stutter it's likely that your speeds aren't as good as you were promised.

Testing your broadband is easy with websites such as offering checks for free.

Most suppliers will have a minimum acceptable speed and if your broadband is below that figure you can ask for some cash back.

Make sure you record the speeds over a number of days and take screenshots of the speeds you might need this as proof.

2. Ring Your Supplier

When things go wrong don't expect your broadband company to get in touch with a bouquet of flowers and a money-off voucher.

Suppliers aren't forced to refund customers automatically so you'll need to ring them up, navigate those endless menus, and ask for your money back.

3. Be Patient, Don't Give Up

Broadband companies will always offer to try and put things right before offering a refund.

Often, they won't be able to sort your problems but you may have to wait until they've attempted to fix what's wrong.

Keep a log of everything that's happened and whatever you do...don't give up.

4. How Much Will I Get?

Don't expect to retire on the refund.

Most broadband suppliers will only give a percentage back for the days you were without a full service and this likely to be just a few pounds.

However, if your service keeps under-performing it could be end up being worth the hassle.

5. What Happens If You're Still Not Happy?

You can leave your supplier.

New rules state that, as long as you're service is poor, you can move your account and not get charged.

In a statement to, the biggest broadband company in Britain, BT said: We agree with Ofcom that its important to give customers the right information before they choose their broadband and we fully comply with the updated Code of Practice.

"We give customers personalised speed range estimates for copper and fibre broadband before they decide to buy.

"Well increase the time new customers have to end their contract without penalty from 90 days to the minimum period of their contract if, after weve tried to fix it, they cant get the minimum speed we guarantee.

Clearly, if you want to get your money back you are going to have to put in some effort to reclaim the cash, but things could be about to change.

Telecom regulator Ofcom is trying implement new rules meaning suppliers will be forced to pay compensation automatically when things go wrong.

In a recent statement the regulator said: "Ofcom intends to introduce automatic compensation for consumers and businesses when things go wrong.

"Broadband, landline and mobile customers will no longer have to seek redress themselves, but will instead receive refunds automatically for any loss or reduction of service."

Ofcom hopes these new measures will make Britain's broadband better and give consumers a much fairer deal.