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    Customer Service e-mail?

    This is a discussion on Customer Service e-mail? within the General chat forums, part of the Community channel category; Hi Does anyone have an e-mail address for Sky Customer Services? I sent a letter of complaint by recorded delivery ...

    1. #1
      schiehallion's Avatar
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      Customer Service e-mail?

      Hi

      Does anyone have an e-mail address for Sky Customer Services?

      I sent a letter of complaint by recorded delivery to their Livingstone address last month and have not received a reply. I called on several occasions and got conflicting reports on how long it would take them to reply, but the worrying thing is that the letter is not noted on my file, even though it was delivered.

      I sent a copy of the letter by e-mail to James Murdoch, but would also like to cend it to customer service. Supervisor I spoke to today told me it could be done through their web site, but that does not work as it will only accept a message of 128 characters.

      Thanks

      Michael


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    3. #2
      NewsreadeR's Avatar
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      Email address's to contact Sky

      Tech Support email is:

      BroadbandTechnicalSupport@BSkyB.com

      Customer Service is:

      BroadbandCustomerService@BSkyB.com

      Skys normal CS dept is:

      CustomerZone@BskyB.com
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    4. #3
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      Here you go

      Customer Service is:

      BroadbandCustomerService @ BSkyB.com

      Skys normal CS dept is:

      CustomerZone @ BskyB.com
      Ray

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    5. #4
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      Many thanks to you both for your quick reply. I have posted to both of them.

      Thanks

      Michael

    6. #5
      NewsreadeR's Avatar
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      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

     

     

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