Results 1 to 1 of 1
Great customer service
This is a discussion on Great customer service within the General chat forums, part of the Community channel category; Always have great customer service from Sky when I need it, so cannot fault Sky. But often many other companies ...
- 06-09-16, 08:45 PM #1
Great customer service
Always have great customer service from Sky when I need it, so cannot fault Sky.
But often many other companies I deal with fail miserably in many ways.
Eight out of 10 are enraged by poor customer service with 11 per cent saying it occurs frequently.
A quarter say that in general, customer service is poor or terrible, with just two per cent describing it as outstanding.
Pushy sales tactics are the biggest bugbear of all for 56 per cent of people who just want decent service.
Added to that, foreign call centres mean 50 per cent of customer service calls end in disaster.
Unsurprisingly, telecommunications companies take the brunt of customers’ fury, with more than half of respondents highlighting them as the worst to deal with.
Six in 10 people have, or are considering, moving companies because of bad service.
One in three of us would rather try to repair a problem than ask professionals, with a quarter not bothering to report a problem if we know there is no chance of it being fixed.
One in 10 admits that at times, customer service has been so appalling that it has left us in tears and half say that their phone pays the price for their frustration when the handset is slammed down.
Overwhelmingly, people want a representative to speak good English.
General politeness, quick service and being treated like a person rather than just a number are also highly valued.
Unfortunately, most of us are too reserved to complain, with just two out of 10 reporting poor service to Ofcom or Trading Standards.
Daniel Attia, of estate agency Yopa, which asked 2,000 adults, said: “It’s worrying to see that so many people have had a bad experience.
“There is a distinct lack of communication. It’s bewildering to me, that in an age where the internet and technology is breaking down barriers, that so many customers are being fobbed off by call centres and automated telephone lines.”
Last edited by lettice; 18-09-16 at 08:28 AM.