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    Thousands of TalkTalk fraud victims denied compensation

    This is a discussion on Thousands of TalkTalk fraud victims denied compensation within the General chat forums, part of the Community channel category; Thousands of TalkTalk fraud victims denied compensation - Telegraph The mobile giant has offered the chance to leave for free ...

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      Thousands of TalkTalk fraud victims denied compensation

      Thousands of TalkTalk fraud victims denied compensation - Telegraph
      The mobile giant has offered the chance to leave for free to some, but excluded others

      Telecoms giant Talk Talk has apologised to over a hundred thousand customers who had money stolen a major data hack last year by allowing them to leave their contracts without penalty.

      In a further bid to regain the trust of its 4m customer base it has offered them all free upgrades.

      But this newspaper can reveal that despite these efforts, thousands of unlucky Talk Talk customers who have had money stolen because their security was compromised will get nothing, as they are not eligible for compensation.

      Many people do not realise that Talk Talk customers have been affected by not one - but two - security scandals this year.

      Over the summer scammers stole their account details and used the information to convince people they were Talk Talk engineers. Criminals asked customers to download software onto their computers, allowing them to access PINs and passwords in order to steal money from their accounts.

      Then in October, in a second and completely seperate data breach, the mobile provider hit the headlines when its sytems suffered a major hack in which 4 million customers' details were thought to have been stolen.

      But instead of adopting a uniform policy to deal with the attacks, Talk Talk has decided to treat customers hit by each problem differently.

      Publicly it has said that customers who lost money as a result of a hack are entitled to leave their contracts for free. But becuase in reality this only applies to those affected by the second incident, this has caused anger and confusing among customers.

      One such individual is Darryl Nash, whose account was scammed and hacked on November 12th 2015 by someone purporting to be from Talk Talk. The man, who stole £199 from his PayPal account, first gained his trust by reciting exact details of his account as well as details of an ongoing broadband fault, and the name and timings of an engineer who Talk Talk had sent round to fix the problem.

      Darrryl, who had 15 months left on his contract and no desire to remain with Talk Talk as he did not feel his details were safe. Providing a crime reference number and advising that he had a recorded message of the phoney call, he asked to be released from his contract immediately. Talk Talk refused unless he paid a penalty.

      It was only after we got involved that Talk Talk agreed to release Mr Nash from his contract. But they insisted it was on grounds that the technical fault could not be resolved - not because of the scam.

      A TalkTalk spokesperson said: “We’re sorry to hear that a former TalkTalk customer, Mr Nash, was the victim of scammers after receiving a visit from a third party engineering firm used by TalkTalk and other telecoms providers. These scams are unfortunately very much on the rise and we would advise all members of the public to be especially vigilant if contacted by anyone asking you to provide personal details or access your computer.”

      Telegraph Money has also heard from people who have been denied free upgrades because Talk Talk automatically transferred their accounts to another company called Fleur Telecoms, a subsiduary of Daisy Group. Over the past year around 45,000 customers have been migrated to Fleur Telecoms because their phone lines were an older type that Talk Talk says it was no longer able to service.

      But becuase Fleur Telecoms customers are no longer Talk Talk's responsibility - whether they were affected by the hack or not - they not being offered a free upgrade as they are no longer a customer.

      Customers were however given the choice to leave TalkTalk and join another provider of their choice.


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      Re: Thousands of TalkTalk fraud victims denied compensation

      Nothing of this kind would not be surprising when it comes to TalkTalk, they are a shambles and the service they provide is shocking.
      Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.


     

     

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