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    Another enforced choice lands a tech company in trouble

    This is a discussion on Another enforced choice lands a tech company in trouble within the General chat forums, part of the Community channel category; Do you like it when firms dictate bad decisions? It's a common problem. A firm introduces a new feature that ...

    1. #1
      Scubbie's Avatar
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      Another enforced choice lands a tech company in trouble

      Do you like it when firms dictate bad decisions?

      It's a common problem. A firm introduces a new feature that will apparently improve your ability to use their product or perhaps improve your enjoyment of using it.

      There are many examples, but I'll refer to the latest one.

      Apple has introduced a feature to enhance your connectivity when you are apparently using WiFi. If you are having problems, then it automatically re-routes your device over to your Mobile/3G/4G connection.

      Ok this sounds good. You're trying to chat via Skype, for example. The connection is struggling because someone else is streaming a video, so the phone switches to you 3G connection instead. Your Skype call improves. Great.

      Not great.

      Didn't it occur to anyone at Apple that some people don't have unlimited data allowances?

      Shock horror!

      They enabled the feature by default and it appears that they didn't advise people properly about the feature neither.

      Customers have been reporting higher than expected mobile phone bills and now Apple faces a $2million fine.

      Apple faces class action lawsuit over Wi-Fi assist data usage | Technology | The Guardian

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.


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      Re: Another enforced choice lands a tech company in trouble

      They will sue for anything, yawn!
      Its there in black and white what to do in all the help and mentioned on many sites back when we first touted iOS9, but Mr average user just does not take it in, ignores the help or not understand.
      Why it was on by default...

      Another take on this from the Daily Express
      iOS 9's Wifi Assist is NOT the reason you've run out of mobile data | Tech | Life & Style | Daily Express

      If you have a Samsung phone its had this for sometime called 'smart network switch' but does depend on your carrier to turn it on by default. An unlocked Android phone as far as I know never had it on by default.
      Its has appeared on many other Android phones too for sometime in many forms.

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      Re: Another enforced choice lands a tech company in trouble

      And the article finishes with..

      Apple is not the only company that ships a feature similar to Wi-Fi Assist. Samsung, HTC and LG all have equivalent features on their own phones (Samsung’s is called Smart Network Assist); none of the Android manufacturers have faced a similar lawsuit, however.


      Could this be becuause Android users like being in control, and that is why they buy Android?


      Smart Network Assist? it's called Smart Network Switch on my lovely S6 Edge.
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      Artificial Intelligence is no match for Natural Stupidity.
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