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    BBC Watchdog

    This is a discussion on BBC Watchdog within the General chat forums, part of the Community channel category; There will be a piece in tonights show on the broadband service that's not up to speed, or providing good ...

    1. #1
      gymno's Avatar
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      BBC Watchdog

      There will be a piece in tonights show on
      the broadband service that's not up to speed, or providing good customer service
      BBC one, 7:30pm.

      I've not been able to find any other information, other than a tweet by the presenter using the hashtag #Fibreoptics with a picture of her holding a bunch of fibre cables.

      BBC One - Watchdog, Series 33, Episode 6


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    3. #2
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      Re: BBC Watchdog

      So place your bets.

      It's bound to be one of the big ones so i'm going for talktalk, with a bit of BTO thrown in.

    4. #3
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      Re: BBC Watchdog

      For once TalkTalk didn't get a mention.
      To be fair to BT they have provided a dedicated email address for customers experiencing similar problems.
      watchdogcomplaints@bt.com

    5. #4
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      Re: BBC Watchdog

      To me came over the more people moving to fiber the slower it gets for those already on fiber.
      That would explain my gradual slowing down.

    6. #5
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      Re: BBC Watchdog

      the rise of contention ratios again

    7. #6
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      Re: BBC Watchdog

      Being the dork that i am, i missed the show thinking 'that's ok i'll get it on catch-up'...

      Forgetting of course that the beeb are sticklers & because of the repeat on tuesday morning, it won't be available until after that.

      #fail

    8. #7
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      Re: BBC Watchdog

      Just saw the show using the (horrible) iplayer app on ps3.

      So all ploop aimed at bt then LOL.

      It's a shame i can't see this yet with catch-up on my sky box.

    9. #8
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      Re: BBC Watchdog

      That's odd.

      Last night's episode of watchdog is already on sky catch-up.
      I'm pretty sure i had to wait a lot longer than that for previous episodes to appear.

    10. #9
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      Re: BBC Watchdog

      Interesting responses from BT for the two customers featured.

      BBC One - Watchdog - BT Infinity

      The one that made me laugh was when she told BT she previously had a BT line that they were trying to transfer and BT did not know that.

      The underlying problem I hear all too often is the help that BT provide.
      From friends, neighbours and close family, they wait hours to get a help call connected and when they do it takes hours or days to resolve and often they make further mistakes or create problems and often its just a quick fix which anyone with any basic pc/broadband knowledge could have fixed.
      This does happen occasionally with other ISPs but I here it all the time from BT customers.
      One thing I do notice often is that users of BT broadband have drop-outs regularly
      I do not see this really with any other ISP and do have a few in mystreet that suffer this regularly
      Not sure if its the BT hub routers they have, do wonder if they are not up to the job.
      Last edited by lettice; 26-06-14 at 12:51 PM.

    11. #10
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      Re: BBC Watchdog

      Quote Originally Posted by lettice View Post
      Interesting responses from BT for the two customers featured.

      BBC One - Watchdog - BT Infinity

      The one that made me laugh was when she told BT she previously had a BT line that they were trying to transfer and BT did not know that.
      It does sound laughable but I suspect it is just another case of a database not being updated.
      We will never know which provider BT was requesting the number transfer from and what, if any, responses they received.
      It would however make sense for a provider to check their own records first before relying on the results of the range holder's database.
      For anyone interested in the mechanics of geographic number porting the reference document can be found here:


      http://www.magrathea-telecom.co.uk/i...ss-v17.3.6.pdf
      Last edited by seawright; 26-06-14 at 05:46 PM.

     

     
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