Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 4 of 4

    EE UK Calls for BT Phonebook Charge to be Cut from Line Rental

    This is a discussion on EE UK Calls for BT Phonebook Charge to be Cut from Line Rental within the General chat forums, part of the Community channel category; EE UK Calls for BT Phonebook Charge to be Cut from Line Rental - ISPreview UK Mobile operator and ISP ...

    1. #1
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Other ISP
      Router: Non-Sky Router
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      28,257
      Thanks
      849
      Thanked 2,247 Times in 2,108 Posts

      EE UK Calls for BT Phonebook Charge to be Cut from Line Rental

      EE UK Calls for BT Phonebook Charge to be Cut from Line Rental - ISPreview UK
      Mobile operator and ISP EE has called on the UK communications regulator, Ofcom, to remove the “unjustified and discriminatory” charge for BT’s Phonebook, which gets passed on to consumers via the price they pay for standard fixed phone line rental.

      Like many providers EE are obliged to fund the phonebook, which BT can also sell advertising space through (note: this helps to keep its cost low), and so they’ve commissioned an ICM survey of 2,000 online respondents in order to find out precisely how many people actually make use of it.

      Unsurprisingly the results found that 72% of people usually search for phone numbers online and only 17% use the BT Phonebook. Similarly 75% of people who have a Phonebook don’t even know where they keep it and 88% said they wouldn’t pay anything to have it.
      EE Statement to Ofcom (Fixed Market Access Review)

      The context of this is that EE continues to believe that Openreach’s ability to pass on charges for the Phonebook under the current Charge Control regime is unjustified and discriminatory. The policy wrongly ignores the fact that the BT Phonebook is a commercial business and inappropriately charges us for a service that TalkTalk, [Sky Broadband] and [Virgin Media] customers benefit from. It also incentivises needless paper waste.


      As you know, the mechanics of the current regime are that every WLR customer has to pay for the BT Phonebook through their line rental charge. This cost is currently unavoidable , whether a customer requires a phone book or not, as Openreach bundle it within the wholesale line rental charge. Under the current charge controls, we understand that the amount included for directories in the annual WLR wholesale rental charges for 2013/14 is £2.23 for each WLR customer.


      This is significant – for an operator with around 700,000 WLR customers, such as EE, this is an approximate cost of £1.4m per year. Removal of these costs (and replacement of them with the much lower costs of supplying Phonebooks only to those customers who actually still require them) will obviously allow re-investment by WLR providers, helping to promote competition within the industry.
      In fairness £2.23 per customer per year isn’t going to make a huge difference when most people are currently paying upwards of around £180 per year for the service, although EE are right to look at the issue of whether or not it wouldn’t be better offered as an optional extra or perhaps scrapped entirely.

      On the other hand it’s important to remember that several million people still do not have Internet access and their positions will obviously not be reflected by an online survey of 2,000 people. Meanwhile Internet users are far less likely to see the need for such a book because we already have access to a vastly superior digital index.


    2. Advertisement
    3. #2
      lettice's Avatar
      lettice is offline Sky User Member
      Exchange: 0.4 mile away and cabinet 350 yards
      Broadband ISP: Sky Broadband Superfast + Boost
      Router: Sky Broadband Hub SR203
      Sky TV: SkyQ2tbV2+mini
      Join Date
      Jun 2011
      Location
      England
      Posts
      2,038
      Thanks
      12
      Thanked 191 Times in 182 Posts

      Re: EE UK Calls for BT Phonebook Charge to be Cut from Line Rental

      BT phonebook? Have not seen one of those for at least a decade.
      I'm sure years ago I opted out having it delivered along with yellow pages.
      Do not get it, but a few weeks back got a thomson local, which I have not had for some years, it was very thin and went straight in the bin.
      Honestly cannot remember having to find a telephone number for a long while, except for calling Utility/Insurance companies, which I use their websites for.

    4. #3
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Other ISP
      Router: Non-Sky Router
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      28,257
      Thanks
      849
      Thanked 2,247 Times in 2,108 Posts

      Re: EE UK Calls for BT Phonebook Charge to be Cut from Line Rental

      Years back when not everyone had a telephone, the directories were really quite thick, especially in the London area. In fact London had to have multiple books.

      Now most people have telephones, including mobile phones and the directories are quite thin as a lot of people no longer like their numbers and home addresses in the public domain.

      Like yourself I use the Internet to search for the contact details of various companies.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    5. #4
      bubblegun's Avatar
      bubblegun is offline Sky User Member
      Exchange: near Glasgow
      Broadband ISP: Sky ADSL
      Router: Billion 7400
      Sky TV: Sky Q 2TB
      Join Date
      Mar 2007
      Location
      Scotland
      Posts
      1,491
      Thanks
      24
      Thanked 123 Times in 118 Posts

      Re: EE UK Calls for BT Phonebook Charge to be Cut from Line Rental

      Quote Originally Posted by Scubbie View Post
      Years back when not everyone had a telephone, the directories were really quite thick, especially in the London area. In fact London had to have multiple books.

      Now most people have telephones, including mobile phones and the directories are quite thin as a lot of people no longer like their numbers and home addresses in the public domain.

      Like yourself I use the Internet to search for the contact details of various companies.
      I'm sure most non-BT suppliers might support this.
      I can see my BT phone book on the floor and there's a BT sport advert on the back page!

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION