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    Are we being scammed by Sky? Sky Broadband Connection Drops?Playing sky poker at the same time?

    This is a discussion on Are we being scammed by Sky? Sky Broadband Connection Drops?Playing sky poker at the same time? within the General chat forums, part of the Community channel category; I have been in touch with sky poker asking for my entire hand history this is because sky broadband which ...

    1. #1
      raz1's Avatar
      raz1 is offline Sky User Member
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      Are we being scammed by Sky? Sky Broadband Connection Drops?Playing sky poker at the same time?

      I have been in touch with sky poker asking for my entire hand history this is because sky broadband which is the internet provider i have used while playing drops connection whilst in a hand this has been going on since i started playing on sky poker. Sky poker said i cannot have my hand history as i can get this through the sky poker app, i have looked into this and can see that it only allows you to get the last 4 months.
      Sky broadband have said i would be able to claim the money back as it was there fault and nothing wrong with the router etc. This would be hundreds of s worth at the minimum.
      from what i have read online sky poker and other online poker companys have to keep the hand history, if this is so why am i being refused my hand history and details of when my connection drops ? to stop me claiming back the money? can someone give me some advice on this and how to go about complaining and going through the official steps through the regualator etc
      obviously if i cannot get this information because sky poker and sky broadband holds this information how would i get my money back since it was not my fault why the internet has been failing? Also has anyone else who uses sky broadband while playing on sky poker had the same problem? Maybe this is a bigger problem than first thought ! Thinking of tweeting this and seeing how many retweets i can get because i cannot think this would be a problem only i am having

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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Are we being scammed by Sky? Sky Broadband Connection Drops?Playing sky poker at the same t

      As a forum we can most certainly help with diagnosing the connection issue. There are a few different issues that are unrelated to the conspiracy that you are hinting at. Having a line disconnect is actually a common issue, but generally easy to resolve.

      As for the issue of getting a refund for those hands lost, I would speak with the CAB first.

      Most gambling sites are not hosted in the UK. Interestingly though the IP Address for the Sky Poker site is registered in the UK on the WhoIS database. This might give you a few more rights than the other gambling sites would.

      Copy of entry (I have broken the email links on purpose):

      1 Succeed United Kingdom BONNETERRE-NET Bonne Terre Ltd Yes Richard Sanderson Central House, Beckwith Knowle, Harrogate, HG3 1UG, GB richard.sanderson @ abuse @ +44 1423 700800 +44 1423 700899 RIPE NCC Sky Poker - Play Online Poker and Free Poker - 10 Completely Free!

      % This is the RIPE Database query service.
      % The objects are in RPSL format.
      % The RIPE Database is subject to Terms and Conditions.
      % See

      % Information related to ' -'

      inetnum: -
      netname: BONNETERRE-NET
      descr: Bonne Terre Ltd
      country: GB
      org: ORG-BTL6-RIPE
      admin-c: RS1882-RIPE
      tech-c: EH92-RIPE
      status: ASSIGNED PI
      mnt-by: RIPE-NCC-END-MNT
      mnt-lower: RIPE-NCC-END-MNT
      mnt-by: EASYNET-UK-MNT
      mnt-routes: EASYNET-UK-MNT
      mnt-domains: EASYNET-UK-MNT
      changed: hostmaster @ 20081024
      changed: hostmaster @ 20100325
      source: RIPE

      organisation: ORG-BTL6-RIPE
      org-name: Bonne Terre Ltd
      org-type: OTHER
      address: 41, Victoria Street
      address: Alderney
      address: GY9 3TA
      phone: +44 1423 700800
      e-mail: Richard.Sanderson @
      mnt-ref: EASYNET-UK-MNT
      mnt-by: EASYNET-UK-MNT
      changed: phil.duffen @ 20081017
      source: RIPE

      role: Easynet Hostmaster
      address: Easynet Ltd
      address: Chancellor House
      address: 5 Thomas More Square
      address: London
      address: E1W 1YW
      address: England
      address: GB
      phone: +44 20 7032 5200
      fax-no: +44 20 7032 5335
      e-mail: hostmaster @
      admin-c: PPD-RIPE
      admin-c: CVK6-RIPE
      tech-c: PPD-RIPE
      tech-c: CVK6-RIPE
      nic-hdl: EH92-RIPE
      abuse-mailbox: abuse @
      notify: hostmaster @
      notify: hm-dbm-msgs @
      mnt-by: EASYNET-UK-MNT
      changed: shastie @ 19970131
      changed: shastie @ 19990622
      changed: shastie @ 19990817
      changed: shastie @ 19990818
      changed: shastie @ 20000718
      changed: shastie @ 20000914
      changed: shastie @ 20001101
      changed: shastie @ 20010219
      changed: sharon.hastie @ 20020123
      changed: sharon.keet @ 20030602
      changed: sharon.keet @ 20030830
      changed: phil.duffen @ 20050223
      changed: phil.duffen @ 20060103
      changed: phil.duffen @ 20110516
      changed: claude.iyidogan @ 20111031
      changed: glenn.mcneill @ 20111208
      changed: claude.iyidogan @ 20121129
      source: RIPE

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms



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