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    Job Interview At Sky Tomorrow.

    This is a discussion on Job Interview At Sky Tomorrow. within the General chat forums, part of the Community channel category; Just remember Planner Rebuild is your friend Good luck!...

    1. #11
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      Just remember Planner Rebuild is your friend

      Good luck!
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    4. #12
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      Re: Job Interview At Sky Tomorrow.

      In all seriousness though, good luck and just be yourself in the interview. There is nothing worse than interviewing people who are clearly trying to be something they are not.

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    6. #13
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      Re: Job Interview At Sky Tomorrow.

      Well I think today went well.
      All nice and friendly, and not to stressful.
      They explained the reason for setting people on, is to eventually eliminate automated menu's.
      They are trialing the system at the Stockport call centre, and currently, 300,000 customers down south somewhere, get straight through to a person, rather than a option list.
      All sounds good for the future.

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    7. #14
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      Re: Job Interview At Sky Tomorrow.

      This means that when you dial, you need to know the correct number once more.

      Dialling the first number which comes to mind may be incorrect.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    8. #15
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      Re: Job Interview At Sky Tomorrow.

      Quote Originally Posted by Scubbie View Post
      This means that when you dial, you need to know the correct number once more.

      Dialling the first number which comes to mind may be incorrect.
      If I understand right. That won't be the case.
      1 number, will cover every department, and the person you speak to will either sort your problem out themselves or put you through to the right department.
      It's a great idea if they pull it off.
      Everybody will be on continuous training, so that more and more problems, can be sorted out by the first person you speak to.

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    9. #16
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      That is fine for the simple issues. When it comes to diagnosing an ADSL problem or picking up on a issue found on the public forums, the current system isn't working.

      There are possibly some that just want to push the prompt cards out.

      Sent from my Galaxy SII using Forum Runner

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    10. #17
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      Re: Job Interview At Sky Tomorrow.

      Quote Originally Posted by Fryingpan77 View Post
      Everybody will be on continuous training, so that more and more problems, can be sorted out by the first person you speak to. Sent from my ST18i
      The welcome team having access to cancellation offers? Somehow I can't see that happening

    11. #18
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      Re: Job Interview At Sky Tomorrow.

      The welcome team having access to cancellation offers?
      There was a thread ages ago about Sky stopping offers etc for cancellations, iirc it was a known Sky staffer that said it, it would tie in with whats in this thread.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    12. #19
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      Re: Job Interview At Sky Tomorrow.

      I'm not just talking about Sky here but I'm sorry but there is nothing worse than having speak to person 1 about an issue, person 1 then cannot deal with that said issue so puts you though to person 2 (if you are lucky and person 1 doesn't cut you off). You then have to repeat everything you just said to person 1 also to person 2.

      That's another thing I hate about Sky, their first line call centre staff can never deal with issues, which really begs the question, what are the first line staff actually there for???

      I'd much rather press menu options to get though to the right person first time without having to repeat the same things time after time.

      Oh and if Sky ever bring in that stuuuuupid voice recognition system, I'm gone. Those things drive me insane. MBNA, I'm looking at you!!

    13. #20
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      Re: Job Interview At Sky Tomorrow.

      Quote Originally Posted by James_Mitchell View Post
      That's another thing I hate about Sky, their first line call centre staff can never deal with issues, which really begs the question, what are the first line staff actually there for???I'd much rather press menu options to get though to the right person first time without having to repeat the same things time after time.Oh and if Sky ever bring in that stuuuuupid voice recognition system, I'm gone. Those things drive me insane. MBNA, I'm looking at you!!
      Compared to first tier staff, second tier staff are more experienced, more highly trained, probably better paid, usually recruited in house but fewer in number. They would not be productively employed without some filtering and waiting time would suffer. So what would you prefer Interactive Voice Response that after a long wait connects you to a specialist in the wrong subject or a real person who can deal with basic problems and is able to put you in touch with the correct specialist when necessary?

     

     
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