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This is a discussion on Billing Nightmare within the General chat forums, part of the Community channel category; :Anyone know how to get to speak to a manger at the call centre,or email address??Spent last 3 weeks on ...
- 20-04-11, 10:48 AM #1
:Anyone know how to get to speak to a manger at the call centre,or email address??Spent last 3 weeks on the phone to sky trying to sort my bill out with them(bet clocked over 12hrs in total)
My problem started end of March when my phone an broadband went down (have full monty with sky)so rang sky see what was going on ,said get some one ring me back(mobile).Few hours later phone an broadband came back on,then got a call from a manger saying how sorry they were had to swtich my line an re-number me that we been put on the wrong line at the exchange,an rushed job through an did`t have time to contact me.So the manger said that would give me 12 months free line rental an how sorry they were etc etc , so i said ok.
Then got my bill few weeks later trying double charge me as a new customer an no free line rental,since then i have never been off the phone to sky an still no joy.I was told to cancel the D/D with them while bill being sorted put note on the account etc ,then sat watching tv other day an they switched sky off no tv back on the phone again ,got it switched back on after having to spend another hour on the phone to explain what was going on with my bill.To be honest it`s driving me nuts an would tell sky to stick it ,but no cable etc in this area an sky are lot cheaper.
- 20-04-11, 11:01 AM #2
Re: Billing Nightmare
Before using the following contact details, I would urge you to double check what has & hasn't been said on the telephone already.
Next take a look at your on-line account and view your on-line bill. you may find an unusual credit hidden somewhere.
If things are still incorrect, take a look at all your communications with Sky and put them in to some kind of order. If you haven't done so already, from now on keep a written record of all communications. Make a note of the date, time, whom you spoke with and what was discussed.
There is an Exec team that can deal with the most serious complaints. If you need to contact them, then please send an email with details of your complaint and how they can call you back.
I would also suggest that you use something like Word to fully spell & grammar check the email before sending it as a well written letter will truly help you.
jeremy.darroch @ bskyb.com (take out the spaces)
Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms