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    Customer service?

    This is a discussion on Customer service? within the General chat forums, part of the Community channel category; Hi, am also saddened to hear you felt the need to leave because of what happened, at least, it would ...

    1. #21
      jayhab's Avatar
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      Re: Customer service?

      Hi, am also saddened to hear you felt the need to leave because of what happened, at least, it would appear he got what he deserved eh!


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    3. #22
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      Re: Customer service?

      I had to mention this.

      Not only did Sky's customer relations team agree to cancel my contract over four months early without any early termination charges, they also wiped my existing balance and gave me a month's full services for free while I got Virgin set up. All I had to do was agree to take no further legal action against Sky.

      Have to say I'm impressed with the way they deal with problems (once you've poked around above tier one that is.)


    4. #23
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      Re: Customer service?

      Just wondering, you mentioned earlier that hrs still harassing you - is this still happening? have you had to involve the police (again)?

    5. #24
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      Re: Customer service?

      He's left me alone now - I sent screenshots of the messages I was recieving from him directly to Sky's Group Security who passed them to the human resources guy that was dealing with the case and he stopped pretty much straight away.

      Don't get me wrong - I wish I still had Sky and everything had continued to run smoothly - but I'm glad it's all been resolved and that I've now got services I feel safer with.

      In response to an earlier post I understand that the member of staff was not acting on behalf of Sky and would have acted this way through any company in which he worked but the messages I was recieving suggested that he still worked for Sky and could, if he wanted, cause me a lot more bother.

      I do not blame Sky as a company in any way for what happened and am overly impressed with how effectively they dealt with what went on, I mean you can't really fault a company who sends a member of their internal security team on a plane for a meeting with a customer and then allows the customer to opt out of their 12 month contract 4 months early with an added bonus of a month free while you sign up to their main competitor's services.

    6. #25
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      Re: Customer service?

      Well done on getting things resolved and having the gumption to pursue it.

      This case highlights the issues that all companies face when dealing with confidential material & has access to our bank accounts.

      If you had pursued the case through the courts, it would have been very embarrassing for BSkyB, you and your ex-friend would have had your faces in the papers and you might have got a lot of money from BSkyB.

      It is fair to say that any firm could have the same problem. It is also fair to say that every firm must implement measures to ensure that this does not happen.

      The Data Protection Act is there to ensure our safety. It has some rather lovely penalties, including imprisonment, for those who fail to safeguard our safety.

      The real difficult question that you have had to face is: Do I wish to take this to court.

      The answer is one that only you could decide. In this case, you have chosen not to. I trust that BSkyB will take measures to ensure that something like this isn't repeated. I feel sorry for anyone who is affected by the extra measures, but the existing ones were not strong enough.

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    7. #26
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      Re: Customer service?

      I completely agree.

      The legal advice I recieved from a local solicitor who specialises in civil law rather than criminal law was that I should be taking it to court and could possibly recieve a large amount of compensation. However I was not willing to take the risk of leaving my details on Sky's systems when this member of staff was still gunning for me. (they have assured me that my details would all be removed once the services end and at the moment no changes can be made to the account apart from through the executive support team. Also no payments can be added or issued.)

      I have asked the member of staff who has been dealing with me from Group Security to still let me know the final outcome with the member of staff, as if he is fired as I thought he already had been, I would return to Sky once my Virgin contract runs out.

      As a side note, the temptation of a payout from Sky in the form of compensation was not strong enough when taking into consideration how much they have tried to help me.
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    8. #27
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      Re: Customer service?

      It's proper shocking - the height of his stupidity, not just screwing with your account using his own log in details, but then to continue to hassle you.... IN WRITING! He really sounds like a right plank!
      I'm glad it appears to have been sorted for you and thanks for keeping us updated!

    9. #28
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      Re: Customer service?

      Quote Originally Posted by SCassells View Post
      As a side note, the temptation of a payout from Sky in the form of compensation was not strong enough when taking into consideration how much they have tried to help me.
      To be fair, most people prefer to know that the issue has not only been resolved, but also that measures have been made to ensure that something similar can not happen anywhere else.

      So I respect your choice and trust that BSkyB has put measures in place to prevent any other employee from doing something similar to anyone else.

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