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    Customer service?

    This is a discussion on Customer service? within the General chat forums, part of the Community channel category; Nice to hear Sky are taking this seriously, good luck next week....

    1. #11
      NewsreadeR's Avatar
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      Re: Customer service?

      Nice to hear Sky are taking this seriously, good luck next week.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


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    3. #12
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      Re: Customer service?

      Thanks, I'm over the moon to be honest - really thought they were going to keep ignoring me.

      They haven't disclosed if they have evidence regarding where he changed my account but as has already been said I can't see them getting on a plane without just cause.

      Roughly an hour after I wrote my last comment I recieved a call from Robert McGrory from Sky's executive support team calling on behalf of Jeremy Darroch. He went through all of the charges and added credit to my account but made it clear that the security department would be dealing with the fraudulent side of it if one exists & the security team acts independently.

      (he also gave me a direct number for any future correspondence on my account, can't thank reddwarfcrew enough for suggesting I email Jeremy Darroch's team)

    4. #13
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      Re: Customer service?

      Any update?

    5. #14
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      Re: Customer service?

      The meeting went well with Sky group security, she was here nearly 4 hours!

      She's compiled a 'criminal evidence file' and asked me to go to the police to ask them to contact her and she'll present the file along with the evidence she's collected.

      Someone from Sky's human resources team is flying in I believe tomorrow to have a meeting with the member of staff in question and his disciplinary hearing is on monday - after the hearing she'll be putting her recommendations forward to customer relations.

      Just goes to show that everyone who's written this before me was correct - things get done when you deal with the top dogs!

    6. #15
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      Re: Customer service?

      That's great news - you mentioned earlier that you've had a credit applied to your account, but have they sorted out your previous offers and stuff that you had prior to the hijacking?

    7. #16
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      Re: Customer service?

      Excellent news. Good to see that if you work with Sky that you get well treated. Perhaps a poster in another thread could learn a lot.

      Glad to hear you're making progress.

    8. #17
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      Re: Customer service?

      @jayhab I was told the offers didnt exist anymore but the credit included the value of what I was losing from the offers I had.

      @reddwarfcrew Totally agree. As you said to that poster, respect earns respect.

    9. #18
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      Re: Customer service?

      Fab - I look forward to the next instalment!

    10. #19
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      Re: Customer service?

      I'm sad to say (that's a slight overstatement) that I've switched to Virgin Media.

      Although Sky's executive support team and their Group Security were very helpful, and even though the member of staff as far as I know has been fired I am still finding it hard to see Sky's team as trustworthy people with whom I feel comfortable knowing my details.

      Yes it's going to be annoying getting put through to an out-sourced Indian call center every time I have an issue with my British services and granted the V+ HD box is significantly slower than Sky's but enough is enough.

      You'd think the member of staff in question would have taken the hint after getting arrested and going through an official disciplinary but no! He still finds the urge to harrass me!

      Not any more. Goodbye Sky and welcome Virgin Media

      [side note - 50mb broadband? yes please!]

    11. #20
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      Re: Customer service?

      Shame you feel that way as clearly it is a rogue employee with a personal vendetta against you. The fact they worked for Sky is unlucky for Sky, if they worked for BT then they probably would have done similar things with your phone line.

      But good to see that things have moved forward and you're getting things sorted.

      All the best with VM..... some of us haven't got that option

     

     
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