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    How do you get rid of a pin number?

    This is a discussion on How do you get rid of a pin number? within the General chat forums, part of the Community channel category; Hello, I've just joined the forum. Does anyone know how to get rid of the parental control when you don't ...

    1. #1
      katyk's Avatar
      katyk is offline Sky User Member
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      How do you get rid of a pin number?

      Hello, I've just joined the forum. Does anyone know how to get rid of the parental control when you don't know the PIN and it doesn't match your card number?
      My Thomson Box upgraded, but only parftially and I have to unpug overnight then reset every morning to get the sky+HD to put up the menu.
      Does anyone else have this kind of problem?


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    3. #2
      Proppinupthebar's Avatar
      Proppinupthebar is offline Sky User Beta tester
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      Re: How do you get rid of a pin number?

      Phone customer services. The pin number is held on the smartcard and can only be reset by CS.
      A box can't partially upgrade, it works or it doesn't. To force a software reload, turn the box off at the wall, then re-power whilst pressing the backup button on the STB.
      There is no p in Thomson.

    4. #3
      Alan b's Avatar
      Alan b is offline Sky User Member
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      Re: How do you get rid of a pin number?

      Quote Originally Posted by katyk View Post
      and I have to unpug overnight then reset every morning to get the sky+HD to put up the menu.
      Does anyone else have this kind of problem?
      No because we don't live abroad.

     

     

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