Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 3 123 LastLast
    Results 1 to 10 of 21

    Unfair Contract Terms

    This is a discussion on Unfair Contract Terms within the General chat forums, part of the Community channel category; re: But in answer to your question yes you have to use the Sky router it is a requirement that ...

    1. #1
      dingdong's Avatar
      dingdong is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      591
      Thanks
      0
      Thanked 0 Times in 0 Posts
      re: But in answer to your question yes you have to use the Sky router it is a requirement that you agreed to when you signed up if you have singed up that is.


      Hang on there a minute - this is not the case - i only found this out well after i had ordered the product. I suspect many others did too. The terms and conditions were sent to me on the day of connection


    2. Advertisement
    3. #2
      hugsie's Avatar
      hugsie is offline Sky User Moderator
      Exchange: CMASHF
      Broadband ISP: Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Aug 2006
      Location
      Birmingham
      Posts
      1,485
      Thanks
      0
      Thanked 4 Times in 4 Posts
      And you have 8 days from connection to cancel the contract.

    4. #3
      dingdong's Avatar
      dingdong is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      591
      Thanks
      0
      Thanked 0 Times in 0 Posts

      that is true but it is not an easy process to get connected elsewhere from sky and of course it costs you about £50 to get reconnected

    5. #4
      hugsie's Avatar
      hugsie is offline Sky User Moderator
      Exchange: CMASHF
      Broadband ISP: Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Aug 2006
      Location
      Birmingham
      Posts
      1,485
      Thanks
      0
      Thanked 4 Times in 4 Posts
      True enough. It is normal to see a contract before you decide to commit to it. Why can't they send out the T and C before you are activated.

    6. #5
      g6jns's Avatar
      g6jns is offline Sky User Member
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Legality?

      I would be interested to hear if people think this clause would stand up to scrutiny under the Unfair Contract Terms legislation. Personally I think Sky would find it very hard to justify. I have got my tin hat on!

    7. #6
      hugsie's Avatar
      hugsie is offline Sky User Moderator
      Exchange: CMASHF
      Broadband ISP: Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Aug 2006
      Location
      Birmingham
      Posts
      1,485
      Thanks
      0
      Thanked 4 Times in 4 Posts
      I was wondering that myself, 8 days cooling off when Sky are saying that the connection can take a week to stabilise is not much room for error.

    8. #7
      Annie UK's Avatar
      Annie UK is offline Sky User Member
      Exchange: LWFEL
      Broadband ISP: BT Infinity 2
      Router: TP-Link Archer C7
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      Milky Way, Sol, Earth, UK, London
      Posts
      517
      Thanks
      18
      Thanked 23 Times in 21 Posts
      The cool off period is 8 working days as specified in the letter so the could be up to 12 calendar days depending what day of the week you're activated.
      Annie 🦋..........
      My Sky+HD FAQ
      (now with more questions)
      My Sky hardware and setup




    9. #8
      GPKing's Avatar
      GPKing is offline Sky User Member
      Exchange: Aylesbury
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      152
      Thanks
      0
      Thanked 0 Times in 0 Posts
      Sure, but I would imagine that Sky have a very good legal department (and the £millions backing it).

    10. #9
      The Doctor's Avatar
      The Doctor is offline Skyuser Member
      Exchange: SSNOR
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2006
      Location
      England
      Posts
      603
      Thanks
      0
      Thanked 0 Times in 0 Posts
      hey annie I wouldnt say the contract was that unfair, they are giving you an extra day over the statutory lol

      just a little quote from our local council site regarding law.

      "Under the Distance Selling Regulations 2000 you have the right to change your mind and cancel an order within seven working days, although some services and goods are not covered by these regulations."

      I agree that perhaps that is a service it should perhaps been 14 days so we can get a fair evaluation of it.

    11. #10
      Annie UK's Avatar
      Annie UK is offline Sky User Member
      Exchange: LWFEL
      Broadband ISP: BT Infinity 2
      Router: TP-Link Archer C7
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      Milky Way, Sol, Earth, UK, London
      Posts
      517
      Thanks
      18
      Thanked 23 Times in 21 Posts
      I was pointing out that the letter specifies WORKING days and to most people that means Monday to Friday and excludes weekends.

      Could you confirm that it is so and not 8 calender days.

      BTW, I cancelled on day 7
      Annie 🦋..........
      My Sky+HD FAQ
      (now with more questions)
      My Sky hardware and setup




     

     
    Page 1 of 3 123 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION