Unfair Contract Terms

[dingdong]

re: But in answer to your question yes you have to use the Sky router it is a requirement that you agreed to when you signed up if you have singed up that is.


Hang on there a minute - this is not the case - i only found this out well after i had ordered the product. I suspect many others did too. The terms and conditions were sent to me on the day of connection

[hugsie]

And you have 8 days from connection to cancel the contract.

[dingdong]

that is true but it is not an easy process to get connected elsewhere from sky and of course it costs you about £50 to get reconnected

[hugsie]

True enough. It is normal to see a contract before you decide to commit to it. Why can't they send out the T and C before you are activated.

[g6jns]

I would be interested to hear if people think this clause would stand up to scrutiny under the Unfair Contract Terms legislation. Personally I think Sky would find it very hard to justify. I have got my tin hat on!

[hugsie]

I was wondering that myself, 8 days cooling off when Sky are saying that the connection can take a week to stabilise is not much room for error.

[Annie UK]

The cool off period is 8 working days as specified in the letter so the could be up to 12 calendar days depending what day of the week you're activated.

[GPKing]

Sure, but I would imagine that Sky have a very good legal department (and the £millions backing it).

[The Doctor]

hey annie I wouldnt say the contract was that unfair, they are giving you an extra day over the statutory lol

just a little quote from our local council site regarding law.

"Under the Distance Selling Regulations 2000 you have the right to change your mind and cancel an order within seven working days, although some services and goods are not covered by these regulations."

I agree that perhaps that is a service it should perhaps been 14 days so we can get a fair evaluation of it.

[Annie UK]

I was pointing out that the letter specifies WORKING days and to most people that means Monday to Friday and excludes weekends.

Could you confirm that it is so and not 8 calender days.

BTW, I cancelled on day 7