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    You get what you pay for

    This is a discussion on You get what you pay for within the General chat forums, part of the Community channel category; Hi there. Before I start, I sympathise with everyone having problems and I genuinely hope that they get sorted for ...

    1. #1
      iannufc's Avatar
      iannufc is offline Sky User Member
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      You get what you pay for

      Hi there.

      Before I start, I sympathise with everyone having problems and I genuinely hope that they get sorted for you.

      I think a minority of people on this site are missing the point, with respect.

      Think of buying something from Harrods as opposed to buying something from eBay. You're always going to get better service from Harrods.

      Sky Max is a tenner a month, which as a rule, blows the competition out of the water. With hundreds of thousands of users, there are a lot of people to look after. The tech support at Sky may well not be to the standard of somewhere like Be, for example, but you pay much more for Be, and there are less users.

      Basically, you get what you pay for, and what you pay for is written in the small print at the bottom of your contract.

      If anyone is offended by this, I'm sorry. I genuinely mean no offence to anyone. If anyone wants to abuse me for expressing an opinion, go right ahead - it doesn't bother me in the slightest. I'm just getting something off my chest.





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    3. #2
      Koala5's Avatar
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      Re: You get what you pay for

      I agree with you, although my connection is stable and I've had no problems so not had the pleasure of ringing Sky customer service. But its great to have a forum like this where people can voice there views and get there problems sorted out.

    4. #3
      Gaztops's Avatar
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      Re: You get what you pay for

      I also totally agree with, "you get what you pay for".

      My next provider will be ADSL24.

    5. #4
      murdock's Avatar
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      Re: You get what you pay for

      Quote Originally Posted by Gaztops View Post
      "you get what you pay for".

      Not always.


      Compared to my previous ISP,
      Sky Broadband gives me:
      Twice the speed,
      at half the price
      with better reliability.
      Only had to phone Sky once in 10 months.
      Tier 3 phoned me back a few hours later
      and sorted it out.

      My Max. Faster, Cheaper, Better.
      Last edited by murdock; 17-07-07 at 04:11 PM.

    6. #5
      iannufc's Avatar
      iannufc is offline Sky User Member
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      Re: You get what you pay for

      Quote Originally Posted by murdock View Post

      Not always.


      Compared to my previous ISP,
      Sky Broadband gives me:
      Twice the speed,
      at half the price
      with better reliability.
      Only had to phone Sky once in 10 months.
      Tier 3 phoned me back a few hours later
      and sorted it out.

      My Max. Faster, Cheaper, Better.
      I also have had nothing but good experiences. I should have mentioned that, apologies.




    7. #6
      acoolwelshbloke's Avatar
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      Re: You get what you pay for

      At the end of the day, we are getting a product and that product should work regardless of how much we pay for it!

      And when it does not work it should get repaired within a reasonable time frame! Again regardless of how much it costs!

      When the time comes and you need help your tune will soon change, it's easy to take that attitude when you have not had a fault so never needed any help sorting it out! But I can assure you at some point you will need to contact tec support, let's see if you feel the same then!!!

    8. #7
      murdock's Avatar
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      Re: You get what you pay for

      Some time back a survey on this site asked:
      “Would you recommend Sky Broadband”.
      I voted No.
      Even though I am 99% happy with My Max.
      That's because Your Max might be very different
      because there are so many variables.

      Your computer and set up.
      Which Sky product you have.
      What you use the Internet for.
      The house wiring.
      Master socket.
      Distance from the Exchange.
      Noise on the line.
      The software you use.
      Do you follow the help and advice on SkyUser.
      Wireless and/or hard wired.
      How often you need to call Sky for help.
      The Sky Broadband set up you used.
      Is reliability more important than speed –
      to name but a few.

      That’s why I always say:
      My Max.
      Faster, Cheaper, Better.
      Last edited by murdock; 17-07-07 at 05:58 PM.

    9. #8
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      Re: You get what you pay for

      Hi Everyone.
      !st post for me here. Whilst 'd agree you generally do get what you pay for, methinks that Sky are telling porkies, in more ways than one..

      I've only been with them for about 2 weeks and have to say its the very worst broadband package I've ever used. I have to unplug/reset my Router everytime I boot up the PC. If I don't then the speed is so slow it actually stops. I used to be with NTL and although there service was far from perfect it was a helluva lot better than this. Last weekend the router kept losing connection every 2 minutes. The log was up and down like a yoyo. From what I gather it was like that for most the weekend here in the Co.Durham area.

      If someone advertises an 8mb service (mine is classed as Mid 5mb, but its more like 1.5mb at a push) then I expect to be near the ballpark. I know that Sky are really pushing this 3-in-1 deal, which I've signed up too, but if they can't actually provide a service then they shouldn't advertise...simple as. Same deal with manning the phones with support techies. It's not out fault they don't have enough staff.

      I know that the router is fine, as it's a Netgear and I've installed loads of them. I know that the BT line is acceptable too, as far as noise goes, so all that's left is the provider being poor.

      I going to monitor the situation over the next couple of days before I start the dreaded process of calling "Sky Support".

      Okay, rant over.

      P.

    10. #9
      Gaztops's Avatar
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      Re: You get what you pay for

      I think people who are paying twenty quid upwards a month for internet access have more of a case to start shouting about a shoddy connection, than those who are only paying a tenner maximum. That's why i agree with "You get what you pay for".

      The majority of people who have switched to Sky was purely to save a few quid and at the same time they were expecting a fantastic service, which sadly didn't happen for everyone.

      Happy days to those who have super fast access for half the money. I hope it continues to improve.

    11. #10
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      Re: You get what you pay for

      Are you lot serious???

      If you are then SKY may as well start trading under trotters independent traders and be done with it!

     

     
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