Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 3 FirstFirst 123 LastLast
    Results 11 to 20 of 22

    You get what you pay for

    This is a discussion on You get what you pay for within the General chat forums, part of the Community channel category; Originally Posted by acoolwelshbloke At the end of the day, we are getting a product and that product should work ...

    1. #11
      iannufc's Avatar
      iannufc is offline Sky User Member
      Exchange: Jarrow (NEJW)
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Oct 2006
      Location
      Hebburn - 1.65km from exchange
      Posts
      226
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: You get what you pay for

      Quote Originally Posted by acoolwelshbloke View Post
      At the end of the day, we are getting a product and that product should work regardless of how much we pay for it!

      And when it does not work it should get repaired within a reasonable time frame! Again regardless of how much it costs!

      When the time comes and you need help your tune will soon change, it's easy to take that attitude when you have not had a fault so never needed any help sorting it out! But I can assure you at some point you will need to contact tec support, let's see if you feel the same then!!!
      I know what to expect when it happens, especially after seeing the problems mentioned on this site. I'm not naive enough to think I'm going to continue with no problems.

      All I'm saying is that I don't expect A+ tech support because I know I have taken a cheap option. You are right about what should happen, but it doesn't always work like that.

      That isn't criticism or anything like that, it's just something that seems obvious to me. That is all I have been trying to say.

      Maybe there's something in the water up here.





    2. Advertisement
    3. #12
      dholdi's Avatar
      dholdi is offline Sky User Beta tester
      Exchange: LCRIB
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+ HD
      Join Date
      Oct 2006
      Location
      Preston
      Posts
      5,295
      Thanks
      34
      Thanked 47 Times in 45 Posts

      Re: You get what you pay for

      I'm going to stick my oar in here, previously I was with bt and paying 26.99 for a 2mb connection. Now I'm paying 10 for 16mb. As everyone who knows me I have had my fair share of problems and agree that sky could do better with their support. As Ian and murdoch have both said there are a lot of variables that can effect your connection which are outside of skys control, and people seem to ignore these and the remedies posted within this forum in favour of slagging off sky. Also the adsl2+ technology that provides UPTO 16 mb is the same across all providers and is line condition dependant. Therefore if you ONLY get 8 mb with sky then you will still only get 8 mb with BE ( or whoever ) the only thing that will change is the amount you pay for it and arguably better customer service. As murdoch says I'm happy with MY MAX despite the problems I've had over the past year - I've saved 204 which almost paid for a dogs danglies graphics card !!
      Last edited by dholdi; 17-07-07 at 09:36 PM.


    4. #13
      Gaztops's Avatar
      Gaztops is offline Sky User Member
      Exchange:
      Broadband ISP: Wanadoo/Orange
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Posts
      350
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: You get what you pay for

      I'm not slagging off Sky. I have two main reasons for choosing ADSL24 over Sky Broadband.

      1) I don't subscribe to Sky TV, infact I don't have any TV.

      2) I don't live in a Sky enabled exchange area.

    5. #14
      dholdi's Avatar
      dholdi is offline Sky User Beta tester
      Exchange: LCRIB
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+ HD
      Join Date
      Oct 2006
      Location
      Preston
      Posts
      5,295
      Thanks
      34
      Thanked 47 Times in 45 Posts

      Re: You get what you pay for

      @ gaztops, i wasnt suggesting you were, it was a general reply, those reasons are pretty valid m8 - lol


    6. #15
      Koala5's Avatar
      Koala5 is offline Sky User Member
      Exchange: Dunstable
      Broadband ISP: Mid
      Router: Netgear V1 DG834GT
      Sky TV:
      Join Date
      Nov 2006
      Posts
      1,964
      Thanks
      9
      Thanked 33 Times in 33 Posts

      Re: You get what you pay for

      Quote Originally Posted by Pavel View Post
      Hi Everyone.
      !st post for me here. Whilst 'd agree you generally do get what you pay for, methinks that Sky are telling porkies, in more ways than one..

      I've only been with them for about 2 weeks and have to say its the very worst broadband package I've ever used. I have to unplug/reset my Router everytime I boot up the PC. If I don't then the speed is so slow it actually stops. I used to be with NTL and although there service was far from perfect it was a helluva lot better than this. Last weekend the router kept losing connection every 2 minutes. The log was up and down like a yoyo. From what I gather it was like that for most the weekend here in the Co.Durham area.

      If someone advertises an 8mb service (mine is classed as Mid 5mb, but its more like 1.5mb at a push) then I expect to be near the ballpark. I know that Sky are really pushing this 3-in-1 deal, which I've signed up too, but if they can't actually provide a service then they shouldn't advertise...simple as. Same deal with manning the phones with support techies. It's not out fault they don't have enough staff.

      I know that the router is fine, as it's a Netgear and I've installed loads of them. I know that the BT line is acceptable too, as far as noise goes, so all that's left is the provider being poor.

      I going to monitor the situation over the next couple of days before I start the dreaded process of calling "Sky Support".

      Okay, rant over.

      P.
      Are you sure its all Skys fault? have you extracted your detailed router stats to see exactly whats going on? sounds like classic symtoms of line errors to me.

    7. #16
      Gaztops's Avatar
      Gaztops is offline Sky User Member
      Exchange:
      Broadband ISP: Wanadoo/Orange
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Posts
      350
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: You get what you pay for

      Apologies dholdi, i should take more time in reading peoples posts properly.

    8. #17
      murdock's Avatar
      murdock is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2006
      Posts
      1,029
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: You get what you pay for

      Not Always.
      (even on ebay)

      Boy gets 44,000 in eBay parcel
      Police are trying to trace the owner of 65,400 euros (44,000)
      mistakenly sent to a 16-year-old boy who bought a
      Playstation Two for 95 on eBay.
      The cash arrived in a box at the house in Aylsham, Norfolk,
      with the games console, but minus two games.

      BBC NEWS | UK | England | Norfolk | Boy gets 44,000 in eBay parcel


      .
      My Max. Faster, Cheaper, Better.

    9. #18
      Gaztops's Avatar
      Gaztops is offline Sky User Member
      Exchange:
      Broadband ISP: Wanadoo/Orange
      Router:
      Sky TV:
      Join Date
      Oct 2006
      Posts
      350
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: You get what you pay for

      I would have sent the parcel back demanding the two missing games.

    10. #19
      murdock's Avatar
      murdock is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2006
      Posts
      1,029
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: You get what you pay for

      Quote Originally Posted by Gaztops View Post
      I would have sent the parcel back demanding the two missing games.

      That's what the 16 year old boy wanted to do.
      But his mother found out that the two missing
      games were:

      Angelina Jolie Naked
      and
      Grand Theft Euro
      Last edited by murdock; 19-07-07 at 11:04 AM.

    11. #20
      Pavel's Avatar
      Pavel is offline Sky User Member
      Exchange:
      Broadband ISP: Base
      Router:
      Sky TV:
      Join Date
      Jul 2007
      Posts
      7
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: You get what you pay for

      Quote Originally Posted by Koala5 View Post
      Are you sure its all Skys fault? have you extracted your detailed router stats to see exactly whats going on? sounds like classic symtoms of line errors to me.

      Hi,
      I'd already checked a fair few posts on this forum before I signed up here. Mine doesn't look to different from how it should look. In fairness, I DO need to post my stats here for the experts to check over but I have done a few of the suggested tests and it doesn't seem to be any different.

      Regards,
      P

     

     
    Page 2 of 3 FirstFirst 123 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION