Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 15

    Watchdog

    This is a discussion on Watchdog within the General chat forums, part of the Community channel category; About to start, BBC1 and the results of 50k customers broadband survey revealed....

    1. #1
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,227
      Thanks
      108
      Thanked 390 Times in 314 Posts
      Blog Entries
      48

      Watchdog

      About to start, BBC1 and the results of 50k customers broadband survey revealed.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


    2. Advertisement
    3. #2
      reddwarfcrew's Avatar
      reddwarfcrew is offline Sky User Moderator
      Exchange:
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,088
      Thanks
      32
      Thanked 93 Times in 86 Posts

      Re: Watchdog

      BBC - Consumer - TV and radio - Broadband providers

      21 March 2007
      We asked Watchdog viewers to rate their broadband provider on customer service, ease of set-up, cancellation, value for money, and reliability of service. The results aren't presented as a scientific statistical survey, but a unique snapshot of the personal opinions of the 50,000 viewers who chose to take part. As such, it isn't intended to represent the views of Watchdog or the BBC's view of any of the companies, or their current performance.

      For the purposes of this survey, Virgin, NTL and Telewest were treated separately, as the companies had only just merged and it was too early to assess the new company's performance.

      Our overall ranking is based on the total volume of votes cast, meaning the companies that came out best and worst are shown in tables one and two.

      Respondents were asked whether they were either: extremely unsatisfied (1), unsatisfied (2), satisfied (3) or extremely satisfied (4).

      TABLE 1 - THE BEST BROADBAND PROVIDERS

      This table lists - in order of the total number of votes cast - the companies that, overall, viewers who took part in the survey were most happy with. It was calculated by adding together the 'satisfied' and 'extremely satisfied' ratings in each of the five categories. This total is the number listed after each company's name.

      Based on sum of 3s & 4s (satisfied, extremely satisfied)
      1. BT - 18,862
      2. Virgin - 17,881
      3. AOL Europe -16,977
      4. Tiscali - 11,973
      5. TalkTalk -10,802
      6. NTL - 10,399
      7. Orange - 9,036
      8. Telewest - 8,062
      9. Sky - 6,202
      10. Pipex - 5,772
      11. Plusnet - 5,014
      12. Zen - 4,742
      13. Eclipse - 2,781
      14. Demon - 2,515
      15. Tesco - 2,216
      16. Freedom2Surf - 2,160
      17. Madasafish - 2,031
      18. Nildram - 1,619
      19. Waitrose - 1,308
      20. Bulldog - 1,162
      21. Supanet - 1,131
      22. UK_Online - 987
      23. ToucanSurf - 895
      24. One.Tel - 585
      25. Homecall - 528
      26. Force 9 - 518
      27. Metronet - 426
      28. Biscit - 258
      29. Global - 166



      TABLE 2 - THE WORST BROADBAND PROVIDERS

      This table lists - in order of the total number of votes cast - the companies that, overall, viewers who took part in the survey were least happy with. It was calculated by adding together the 'extremely dissatisfied' and 'dissatisfied' ratings in each of the five categories. This total is the number listed after each company's name.

      Based on sum of 1s & 2s (extremely dissatisfied, dissatisfied)
      1. Orange - 12,313
      2. TalkTalk - 11,944
      3. BT - 10,669
      4. Tiscali - 10,412
      5. AOL Europe - 7,500
      6. Sky - 6,525
      7. Virgin - 6,306
      8. Pipex - 4,083
      9. NTL - 3,753
      10. Plusnet - 2,109
      11. Bulldog - 1985
      12. Telewest - 1373
      13. Biscit - 883
      14. Eclipse - 869
      15. ToucanSurf - 811
      16. Demon - 738
      17. Tesco - 555
      18. Freedom2Surf - 469
      19. UK_Online - 432
      20. Supanet - 431
      21. Zen - 371
      22. Homecall - 326
      23. One.Tel - 305
      24. Force 9 - 229
      25. Nildram - 256
      26. Madasafish - 190
      27. Waitrose - 80
      28. Metronet - 47
      29. Global - 8



      TABLE 3 - PROPORTIONAL DISSATISFACTION RANKING

      Our main results have been calculated according to the number of votes cast, as this gives a more complete picture of viewers' opinions. However, it's clear that some of the smaller, lesser known companies provoked a very definite response, so we've also included here a proportional ranking.

      This table lists all of the companies surveyed according to the proportion of 'extremely dissatisfied' or 'dissatisfied' votes. The total number of these 'dissatisfied' votes for each company was worked out as a percentage of the total number of people who responded about that company. The companies are listed in order of dissatisfaction.

      Votes for 1s and 2s as percentage of total votes for that company
      1. Biscit - 77%
      2. Bulldog - 63%
      3. Orange - 58%
      4. TalkTalk - 53%
      5. Sky - 51%
      6. ToucanSurf -48%
      7. Tiscali - 47%
      8. Pipex - 41%
      9. Homecall - 38%
      10. BT - 36%
      11. One_Tel - 34%
      12= AOL_Europe - 31%
      12= Force 9 - 31%
      14= Plusnet - 30%
      14= UK_Online - 30%
      16. Supanet - 28%
      17. NTL - 27%
      18. Virgin - 26%
      19. Eclipse - 24%
      20. Demon - 23%
      21. Tesco - 20%
      22. Freedom2Surf - 18%
      23. Telewest - 15%
      24. Nildram - 14%
      25. Metronet - 10%
      26. Madasafish - 9%
      27. Zen - 7%
      28. Waitrose - 6%
      29. Global - 5%



      TABLE 4 - PROPORTIONAL SATISFACTION RANKING

      This table lists all of the companies surveyed according to the proportion of 'satisfied' or 'extremely satisfied' votes. The total number of these 'satisfied' votes for each company was worked out as a percentage of the total number of people who responded about that company. The companies are listed in order of satisfaction.

      Votes for 3s and 4s as percentage of total votes for that company
      1. Global - 95%
      2. Waitrose - 94%
      3. Zen - 93%
      4. Madasafish - 91%
      5. Metronet - 90%
      6. Nildram - 86%
      7. Telewest - 85%
      8. Freedom2Surf - 82%
      9. Tesco - 80%
      10. Demon - 77%
      11. Eclipse - 76%
      12. Virgin - 74%
      13. NTL - 73%
      14. Supanet - 72%
      15= Plusnet - 70%
      15= UK_Online - 70%
      17= AOL_Europe - 69%
      17= Force 9 - 69%
      19. One.Tel - 66%
      20. BT - 64%
      21. Homecall - 62%
      22. Pipex - 59%
      23. Tiscali - 53%
      24. ToucanSurf - 52%
      25. Sky - 49%
      26. TalkTalk - 47%
      27. Orange - 42%
      28. Bulldog - 37%
      29. Biscit - 23%

    4. #3
      yodasarmpit's Avatar
      yodasarmpit is offline Sky User Member
      Exchange:
      Broadband ISP: Connect
      Router:
      Sky TV:
      Join Date
      Dec 2006
      Location
      West Lothian, Scotland
      Posts
      196
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Watchdog

      Didn't expect Sky to fair so badly, probably because I'm so happy with my experience.

      Just shows they still have a long way to go.

    5. #4
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,227
      Thanks
      108
      Thanked 390 Times in 314 Posts
      Blog Entries
      48

      Re: Watchdog

      Sky did not even get a mention on the proggie, thats not a bad thing.

      I think Sky will sort themselves out, they are new to it, and have expanded so quickly. The quicker the staff are up to speed and the procedures perfected - has to be good for everyone.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    6. #5
      reddwarfcrew's Avatar
      reddwarfcrew is offline Sky User Moderator
      Exchange:
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,088
      Thanks
      32
      Thanked 93 Times in 86 Posts

      Re: Watchdog

      I agree, not getting mentioned is good. Notice how BT came top in one poll and poorly in another.

      For such a new company (I mean as in CS staff as opposed to easynet) they have done well not to get a hammering.

      Orange weren't a new company, just freeserve rebranded to wanadoo rebranded to Orange.

      The sky set up is totally new even thou the infrastructure existed previously.

    7. #6
      SatDish's Avatar
      SatDish is offline Site Founder
      Exchange: Gravesend, NDGRA
      Broadband ISP: Virgin XXL 200
      Router: Non Sky Router
      Sky TV: Yes
      Join Date
      Aug 2006
      Location
      Kent, UK
      Posts
      5,206
      Thanks
      42
      Thanked 41 Times in 28 Posts
      Blog Entries
      1

      Re: Watchdog

      as they say no news is good news and remember unlike all the other isp's SkyBB is only 7 months old
      "To help would be a great adventure"

    8. #7
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,227
      Thanks
      108
      Thanked 390 Times in 314 Posts
      Blog Entries
      48

      Re: Watchdog

      Sky now have something to aim for imho, the number one spot, for satisfaction.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    9. #8
      technorog's Avatar
      technorog is offline Sky User Member
      Exchange: crayford
      Broadband ISP: Max
      Router:
      Sky TV:
      Join Date
      Dec 2006
      Posts
      8
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Watchdog

      I hope that Sky have a look at this survey and see how badly they faired and then do something urgently to put all the problems right. I regret that I took on Sky Max I only get appox 3.5m download which is dissapointing.The last 24hours is the first 1 day period that I have not had to re-boot the router.
      I would like to mention if it was not for Skyuser and all the brilliant advice I have read (a complete novice on IT issues) I would have cancelled weeks ago under "not fit for purpose". A special thanks to Newsreader and other founder members for a fantastic site.
      I think you should be looking for 20,000 members in the next 6 months.
      Back to Sky value for money tops but wiyh this I can only see many more people taking it on so things will proberly get worse.
      Rog

    10. #9
      Alan b's Avatar
      Alan b is offline Sky User Member
      Exchange:
      Broadband ISP: Unlimited
      Router: Netgear V2 DG934G
      Sky TV: 2 x Sky+ HD
      Join Date
      Sep 2006
      Posts
      4,204
      Thanks
      18
      Thanked 58 Times in 54 Posts

      Re: Watchdog

      Quote Originally Posted by NewsreadeR View Post
      The quicker the staff are up to speed and the procedures perfected - has to be good for everyone.
      Sky have the potential to become a really good ISP but the problem with them at the moment is the customer service side of things is lacking somewhat.

    11. #10
      dholdi's Avatar
      dholdi is offline Sky User Beta tester
      Exchange: LCRIB
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR101
      Sky TV: Sky+ HD
      Join Date
      Oct 2006
      Location
      Preston
      Posts
      5,295
      Thanks
      34
      Thanked 47 Times in 45 Posts

      Re: Watchdog

      Quote Originally Posted by Alan b View Post
      Sky have the potential to become a really good ISP but the problem with them at the moment is the customer service side of things is lacking somewhat.
      Hear Hear !! My latest reply to Sky CS via email states that if it were not for this site I would have given up on them before now. I also suggested that they could learn some lessons from here and ought to support the site in some way. Probably fall on deaf ears tho.
      Keep up the good work everyone.

     

     
    Page 1 of 2 12 LastLast

    LinkBacks (?)

    1. 21-03-07, 11:20 PM

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION