Other ways I can go about getting Gamer Profile activated

[tojoweeman]

Hello, well I have constantly been phoning and emailing Sky Support and all the advisers just ask me to put it in the test socket, change micro filters, chance ADSL cable etc etc then tell me that once they have ran a line test they will get the higher level of support. This has happened 4 times now and they say they will contact me back, never have. Are the first advisers authorized to turn gaming profile on or does it have to be tier 2? I'm sick of the same constant checks they have to do and they never ring back.

Thanks in advance

[Scubbie]

Call them. The 08442 number is free to call from your landline.

Not everyone knows how to set up a profile manually. You may need to speak to a few people before getting someone who knows what they are doing.

The thing is, since Sky updated DLM last year, less people have needed to be placed on the Gaming Profile. So you may actually be on a very good profile already.

If you would prefer a 2nd or 3rd opinion as to whether you would actually benefit from being placed on the gaming profile, could I ask you to post your connection stats and the results of pinging the BBC website please?

How to get your Sky Router statistics

Also could you describe your current setup please. If you could include details such as how you are connected to your router, how the router is connected to the telephone line, which socket is being used and any microfilters or filtered faceplates. Also whether or not there are any BT Junction boxes between the master socket and where your telephone line leaves your building.

[tojoweeman]

Call them. The 08442 number is free to call from your landline.

Not everyone knows how to set up a profile manually. You may need to speak to a few people before getting someone who knows what they are doing.

The thing is, since Sky updated DLM last year, less people have needed to be placed on the Gaming Profile. So you may actually be on a very good profile already.

If you would prefer a 2nd or 3rd opinion as to whether you would actually benefit from being placed on the gaming profile, could I ask you to post your connection stats and the results of pinging the BBC website please?

How to get your Sky Router statistics

Also could you describe your current setup please. If you could include details such as how you are connected to your router, how the router is connected to the telephone line, which socket is being used and any microfilters or filtered faceplates. Also whether or not there are any BT Junction boxes between the master socket and where your telephone line leaves your building.

ROUTER STATISTICS

System Up Time: 21:29:19

Port	Status	TxPkts	RxPkts	Collisions	Tx B/s	Rx B/s	Up Time
WAN	MER	1304100	1789257	0	4111	4980	21:28:34
LAN	Up	1640081	1226322	0	40771	6977	21:29:19
WLAN	Up	177667	110452	0	3552	1518	21:28:57

ADSL Link	Downstream	Upstream
Connection Speed	10232 kbps	1087 kbps
Line Attenuation	36.0 dB	22.3 dB
Noise Margin	1.6 dB	7.7 dB

And Ping to BBC:
Pinging BBC - Homepage [212.58.246.92] with 32 bytes of data:
Reply from 212.58.246.92: bytes=32 time=54ms TTL=56
Reply from 212.58.246.92: bytes=32 time=54ms TTL=56
Reply from 212.58.246.92: bytes=32 time=54ms TTL=56
Reply from 212.58.246.92: bytes=32 time=54ms TTL=56


Ping statistics for 212.58.246.92:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 54ms, Maximum = 54ms, Average = 54ms


I never get 54ms ping though.

My setup is, Microfilter into wall, phone and ADSL cable into the the Microfilter and ADSL into the modem. Then an ethernet cable connected to my computer

Thanks in advance

Colin