Lagging at peak times

[Smithy99]

Well its a bit of a strange coincidence then that I have just changed ISP and now suffering from these problems

Have you asked Sky to reduce your max delays down to 8 to improve gaming?

If not fill in the KANA form on the Sky.com user account.

What do you get when you ping BBC?

[Xire01]

I get the following when trying to ping the BBC at this time of night:



Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:

Reply from 212.58.224.138: bytes=32 time=70ms TTL=121

Reply from 212.58.224.138: bytes=32 time=67ms TTL=121

Reply from 212.58.224.138: bytes=32 time=70ms TTL=121

Reply from 212.58.224.138: bytes=32 time=68ms TTL=121



Ping statistics for 212.58.224.138:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 67ms, Maximum = 70ms, Average = 68ms



And no I havent asked sky to reduce my max delays, ill look in to it.

Thanks for your help by the way.

[fugly]

Glad you got it sorted Xrie01

i still have not had a reply from sky about my mac code

[steve16751]

Hi fugly
Have you rang Customer Relations on 02077053000 explain to them, They offered mac code when I explained the problems. They will tell you that they are not technical so cannot help with the tech side they can put you through to cst I was happy with assistance they provided.

[PaulSky]

They won't pass you to CST they will put you through to tier 1 tech support and you are better off filling in the KANA form for Max delay reduction as not all tier 1 staff have been instructed in max delay calls.

[steve16751]

PaulSky

Cheers Paul learn some think new every day

[rickinyorkshire]

I get the following when trying to ping the BBC at this time of night:



Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:

Reply from 212.58.224.138: bytes=32 time=70ms TTL=121

Reply from 212.58.224.138: bytes=32 time=67ms TTL=121

Reply from 212.58.224.138: bytes=32 time=70ms TTL=121

Reply from 212.58.224.138: bytes=32 time=68ms TTL=121



Ping statistics for 212.58.224.138:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 67ms, Maximum = 70ms, Average = 68ms



And no I havent asked sky to reduce my max delays, ill look in to it.

Thanks for your help by the way.

I have the same problems, my ping can be quite normalish (50s) and then shoots up to around 121:

Pinging 212.58.224.138 with 32 bytes of data:

Reply from 212.58.224.138: bytes=32 time=60ms TTL=121
Reply from 212.58.224.138: bytes=32 time=61ms TTL=121
Reply from 212.58.224.138: bytes=32 time=59ms TTL=121
Reply from 212.58.224.138: bytes=32 time=59ms TTL=121

Ping statistics for 212.58.224.138:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 59ms, Maximum = 61ms, Average = 59ms

Really ******* me off tbh, as soon as this happens i get kicked from servers. I rang sky the other night to have my max delay reduced, and the woman i got had no idea whatsoever what i was talking about. I mean, not one clue.

[IWasNotTheEnemy]

that's because tier 1 won't know (well, some will)...you need to get past them to CST as they're the ones who can sort it out...

[Smithy99]

As suggested numerous times in this thread, you should fill in the KANA form on the Sky website, it will get done within three days normally.

Although if your ping is up and down that much then the problem may lie elsewhere.

[Mizuri]

I dont know if im just being blind but i cant see this KANA form you mention to fill out, no idea what it is so any idea where to find it on their site?

My problem is the same ofc, i play 'World of Warcraft' and its impossible to play at peak times. Out of a group of 25 people im the only one to disconnect constantly when a lot starts to happen in the game, it seems to me as if i have massive packet loss compared to others and wondering if thats common with sky. Ofc others have lag like me but they dont disconnect, they are all able to carry on playin the game so thats what makes me think its an issue with Sky broadband. Just totally had enough of it now as its been going on for ages.