Broadband Connect + Reducing Max Delays?

[Jezzer256]

Hi

Tried to get my max delays reduced but the guy from CST said that he can't do it himself because we're on a BT line.

Is there anything I can do? 120 ping is atrocious.

He said something about BT running a 10 day test thing on the connection and after that the max delays cannot be changed. Looks like I'm a bit screwed. Please help!

Jez

[googleme]

On connect nothing can be done with delays. So it's either stick with sky, or move. Sorry

[Jezzer256]

Really?

Why is the ping so high? Surely I'm not the only one who doesn't like this problem.

Can BT not change the max delays themselves?

The problem is quite clearly solvable.

Jez

[IWasNotTheEnemy]

the ONLY thing that can be done is to put the line on Fastpath - but even if Sky request it BT don't always do it...tends to only be on short lines already syncing at 8Mbps with a good SNR...

[Jezzer256]

the ONLY thing that can be done is to put the line on Fastpath - but even if Sky request it BT don't always do it...tends to only be on short lines already syncing at 8Mbps with a good SNR...

Sorry I'm not really a tech-head. How do I know if the line is synching at 8mbps, and whether it has good SNR?

How do I go about getting my line on Fastpath?

As you can tell I want this problem solved!!

Jez

[googleme]

^^ Give sky a sky, and hopefully you get through to someone who understands about fastpath and gaming, they should then pop you through to CST, and they may get you put on fastpath. AS IANTE says BT sometimes don't do it

[Jezzer256]

Hmm, OK I'll give them another ring. I've already got a reference number thing so I should be able to get through to CST without any fuss.

My line speed is reported as 8128kbps in the router status. This means it's synching at 8mbps right?

Don't know what STR is. Oh well, it's worth a try....

Jez

[googleme]

If your connecting at 8128kbps then yes 8meg, but you may not be downloading at this speed.

[IWasNotTheEnemy]

if you click on the 'show statistics' link at the bottom of the router status page (which shows your sync speed) you'll see figures for attenuation and noise margin - the downstream noise margin is the important one so if you can find out then we can tell you for definite...

also, bare in mind, you'd have exactly the same issue on any BTW product from any ISP - so unless you can get on Fastpath (or another ISP has LLU'd your exchange) you'll be stuck as you are...

something else to have a look at in the meantime - how are you setup? are you wireless? are you running your router from your master socket or an extention?

EDIT: if THIS is your exchange, getting on Fastpath is the ONLY way to get pings lower (unless your setup is wrong and that's the issue, of course)

[Jezzer256]

if you click on the 'show statistics' link at the bottom of the router status page (which shows your sync speed) you'll see figures for attenuation and noise margin - the downstream noise margin is the important one so if you can find out then we can tell you for definite...

also, bare in mind, you'd have exactly the same issue on any BTW product from any ISP - so unless you can get on Fastpath (or another ISP has LLU'd your exchange) you'll be stuck as you are...

something else to have a look at in the meantime - how are you setup? are you wireless? are you running your router from your master socket or an extention?

EDIT: if THIS is your exchange, getting on Fastpath is the ONLY way to get pings lower (unless your setup is wrong and that's the issue, of course)

Line stats:

Connection Speed - 8128 kbps
Line Attenuation - 22.0 db
Noise Margin - 8.1 db

The odd thing is, had AOL broadband and the ping was brilliant. It was a similar 8mbps package. I'm running wired from the same phone socket that AOL ran from.

This suggests something is setup wrong on my part, especially if neither Sky nor AOL have LLU'ed my exchange. This does look like my exchange, but I never knew I could get ADSL max, or Cable broadband. If it says I can get cable, why have Sky put me on Broadband Connect??

Anyway, is that line attenuation good enough to go fastpath?

Jez