Sky ping and living out in the sticks!

[JaMoUsE]

Hello all, ive been slowly reading through all the posts todayafter i stumbled across the site. What a joy to see people with the same problems as me.
Basically i have just moved in with my girlfriend in a non cable area(having previously been very happy with my virgin 10mb connection for 6yrs or so)
Problem is our phone line only allows upto 1.8mbs now so im having to make do with the free sky bb package as i cant even get the faster ones.

Okay heres my problem.

I am pinging 90-130 on online games. i dont really care about download and upload speeds as i dont download much other than the odd song. Now having read through alot of posts about this i know alot of you are saying ring sky r.e Max_delays and they will sort it out. My only concern is that becuase i am on the free package will they be less likely to help me? if i could i would be on the top package but sadly i live pretty much in the country at the moment.

Also i will post my router info and perform a speed test when i get home in an hour and let you know the outcome.

Also before anyone says 100 ping is okay for UPTO 1.8MBS i did hget a 25ping with telewest on their 512kb service so im confused as too why sky is just so slow.

Please let me know if you think they will fix this for me if i nag them enough or indeed if you think i wont be able to better my ping due to it being the basic free sky package.

Many Thanks in advance

Jamie

[PaulSky]

2 totally different technologies in use TW cable/ fibre optic versus very old copper cable strung up out in the weather getting covered in bird muck. Speed is dependant on many things so posting stats is a must, ping times can be addressed by getting through to CST or using the kana form to ask to have your profile adjusted a certain way.

[Undecided Adrian]

First off although you line can only support 1.8 meg/sec you can still take the mid or max product as they offer other things such as increased usage limits and better upload speeds.

For gaming currently the upload speed is extremely important as your console/PC does an awful lot of work on behalf of the game server and you need to be able to get that data back as quick as you can otherwise you could see some real latency issues.

Also gaming can use a fair bit of bandwidth up, games such as World of Warcraft etc have a bandwith base line of 25megabytes an hour and that could eat fairly quickly into the Base products 2gig/month allocation.

As for the ping Sky seem to have a real issue with that and the only real solution they have is to reduce the max delays, and it doesn't mater if you are on the base product if you ask them you should be able to get it dropped, although bear in mind that reducing the max delays can make the line much more unstable and could make your gaming experience a lot worse.

post your detailed stats from your router on here and one of the tech people could have a look at them in case you have a problem with your house wiring (very common) and that you may find that some of your issues could be resolved quite easily before contacting Sky.

[JaMoUsE]

on the fone to sky now, ive been put thru to tier 2 on my first call so hopefully get the max_delays sorted straight away

[JaMoUsE]

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 2464 4028 0 0 0 0:05:35
LAN 4227309 3433705 0 0 0 284:02:48
WLAN 0 0 0 0 0 284:02:26
ADSL Link Downstream Upstream
Connection Speed 2048 kbps 384 kbps
Line Attenuation 63.5 db 31.5 db
Noise Margin 10.1 db 14.0 db

We have detected that your ISP is Sky - Your current download speed is 1744Kbps, and your current upload speed is 305Kbps.

Pinging www.l.google.com [216.239.59.147] with 32 bytes of data:
Reply from 216.239.59.147: bytes=32 time=107ms TTL=245
Reply from 216.239.59.147: bytes=32 time=108ms TTL=245
Reply from 216.239.59.147: bytes=32 time=108ms TTL=245
Reply from 216.239.59.147: bytes=32 time=109ms TTL=245

[IWasNotTheEnemy]

why on earth do tier 1 still call us tier 2/3? is over a year not long enough to remember we're CST now!!!

lol...

[JaMoUsE]

i was on hold in the CST que for an hour then gave up. i have my ticket number tho and will try again tonight

[skooby]

i was on hold in the CST que for an hour then gave up. i have my ticket number tho and will try again tonight

Hope you are using the 01506 number and not the 0870 number being on the phone that long!

[IWasNotTheEnemy]

there are NO 0870 numbers now...it's 08442 410515 (has been for months) and FREE if you have SkyTalk...

[JaMoUsE]

Just checked my mobile phone bill. £12 too be kept on hold for 55 minutes before i hung up. think i will just use the landline tonight and the free sky number!