number for max delays change

[alex-k]

Hello guys , can someone please tell me which number i need to ring and what to press to get someone who understands what maximum delays are , this really starting to **** me off when i call them and they don't know what it is and they give random advices for me... example just now i called Broadband technical support on default old number , asked him if he can change my maximum delays to 8 and he didn't know what that is i told him to transfer me to someone who knows about it , after 5 mins he said "i think it's problem in ur video card" ah k... i just told him bye.

also i tried to email sky but that didnt work as well.


my stats:

Uptime 89861.57 85369.57
Wan up 64055.33 60516.61
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 1
Channel: INTR, Upstream rate = 608 Kbps, Downstream rate = 5344 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 15.8 13.0
Attn(dB): 47.0 31.5
Pwr(dBm): 19.0 6.1
Max(Kbps): 8768 1152
Rate (Kbps): 5344 608
G.dmt framing
K: 168(0) 20
R: 16 16
S: 1 8
D: 64 8
ADSL2 framing
MSGc: 1 1
B: 168 20
M: 1 8
T: 1 1
R: 16 16
S: 1.0946 8.7619
L: 1352 168
D: 64 8
Counters
SF: 5278492 5278647
SFErr: 50 4
RS: 358937522 44867496
RSCorr: 32521 232
RSUnCorr: 503 0

HEC: 34 0
OCD: 0 0
LCD: 0 0
Total Cells: 1130991954 0
Data Cells: 63395147 0
Drop Cells: 0
Bit Errors: 0 0

ES: 27 0
SES: 1 0
UAS: 36 0
AS: 89737

INP: 3.02 3.04
PER: 1.91 1.91
delay: 17.51 17.52
OR: 29.23 29.21

Bitswap: 0 0

Total time = 1 days 57 min 40 sec
SF = 5282502
CRC = 499
LOS = 1
LOF = 9
ES = 27
Latest 1 day time = 57 min 40 sec
SF = 203550
CRC = 0
LOS = 0
LOF = 0
ES = 0
Latest 15 minutes time = 12 min 40 sec
SF = 44722
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 52923
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 24 hours 0 sec
SF = 5078952
CRC = 499
LOS = 1
LOF = 9
ES = 27
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52923
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52982
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52923
CRC = 2
LOS = 0
LOF = 0
ES = 1
Showtime Drop Reason: 1
Last Retrain Reason: 1

[googleme]

08442410515. Just say I have a slow connection speed and want my delays changed. They will go through some stuff just, say I have done it. Be calm etc, and then you should get put through to the next level and they should change them straight away for you.

[PaulSky]

Welcome to the world of outsource T1 agents, not all have been briefed on max delay and if they haven't been briefed they cannot handle the call. You need to get through to cst to have the delay reduced.

[alex-k]

08442410515. Just say I have a slow connection speed and want my delays changed. They will go through some stuff just, say I have done it. Be calm etc, and then you should get put through to the next level and they should change them straight away for you.

just called that , said that i got slow connection speed , we sorted that , than i asked if he is able to change my maximum delays and he said he don't know what that is...

[alex-k]

Welcome to the world of outsource T1 agents, not all have been briefed on max delay and if they haven't been briefed they cannot handle the call. You need to get through to cst to have the delay reduced.

what number should i call

[googleme]

The number I posted 08442410515 thats tech support

[alex-k]

called them again and woohoo the lady transfered me to CST and they changed my max delays to 8 and now my pings r alot better , from 45 to 25 , thanks guys.

Uptime 139.31 126.52
Wan up 57.25 47.62
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 0
Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 5088 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 16.8 14.0
Attn(dB): 47.0 31.5
Pwr(dBm): 18.9 11.6
Max(Kbps): 8544 1120
Rate (Kbps): 5088 768
G.dmt framing
K: 160(0) 25
R: 16 16
S: 1 8
D: 32 4
ADSL2 framing
MSGc: 1 1
B: 160 25
M: 1 8
T: 1 1
R: 16 16
S: 1.0993 8.6153
L: 1288 208
D: 32 4
Counters
SF: 6489 6429
SFErr: 0 0
RS: 441282 54646
RSCorr: 15 0
RSUnCorr: 0 0

HEC: 0 0
OCD: 0 0
LCD: 0 0
Total Cells: 1324158 0
Data Cells: 9483 0
Drop Cells: 0
Bit Errors: 0 0

ES: 0 0
SES: 0 0
UAS: 18 0
AS: 110

INP: 1.59 1.23
PER: 1.92 1.88
delay: 8.79 8.61
OR: 29.10 29.71

Bitswap: 0 0

Total time = 2 min 18 sec
SF = 6489
CRC = 0
LOS = 0
LOF = 0
ES = 0
Latest 1 day time = 2 min 18 sec
SF = 6489
CRC = 0
LOS = 0
LOF = 0
ES = 0
Latest 15 minutes time = 2 min 18 sec
SF = 6489
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
Showtime Drop Reason: 0
Last Retrain Reason: 0

[googleme]

Good good. Another happy person

[x LAGER LOUT x]

It can be a bit tricky getting through the people that can actualy help, but once you do it's worthwhile.
Glad you got it sorted.

[dholdi]

I know the op has now been sorted but for anyone else reading you can also request max delays to be reduced via the kana form, others have reported a quick resolution doing it this way.
Sky.com - Sky Help Centre>Contact Us>Feedback - Broadband Kana