After contacting Broadband Support regarding max delay

[sbarkeri]

*Sigh* I have just got off the phone talking to a [del]knowlagable[/del] thick asian woman about reducting my max delay to 8. I phoned and they verified I was the service owner I then proceeded to tell her my problem regarding awful pings of 90+. She seemed to think ping was the speed I downloaded at and that I wanted to be upgraded to the Max package. I tried to calmly explain to her what I wanted her to do, when she failed I asked to talk to someone from the Tier 3 department when she denied that Tier 3 existed and that this was the only technical department.

I am getting desprate, Pings of 90+ for over a year, emailed the Karna form about 5 times tried once again yesterday still no reply from any of them except the automated one. I am seriously considering switching to O2 £7.50 a month 8MB download, 1.3MB Upload and all unlimited, they are also apparently one of the lowest ping providers.

Anyway i'll see what I hear back from Sky...If anything.

[Brian69]

Before any of the Sky guy's leep in, she is right Teir3 does not exist, it,s customer services now (I think)

[sbarkeri]

OK customer support, so if she was someone from customer support why on earth can she not change my max delay?

[Monday]

Only CST have the powers to make any changes to your line.

[sbarkeri]

And a CST is, Customer Support something I guess. What number would I phone to get hold of one of these?

Thanks

[Devil_Spawn]

you go through their usually support from the script for a while.

sometimes you can email them and get a code to quote to get through.

[NewsreadeR]

ummmm, normally the Kana form is the best method, or try ringing late at night, after 11pm or similar.

[PaulSky]

The agent was tier 1, you speak to these everytime you call Sky BB tech support as they filter the calls as they come in. CST is not tier 1. The Customer Solutions Team is the old tier 2 and 3 teams joined together now and as I have said before a lot of outsource centers have still not been trained in high ping calls as Sky has not provided the information or training guidance to the groups that require the training.
Use the Karna system or call back and hope for a Sky center operator or one of the agents that may not have been trained yet but are aware of the situation. Oh BTW being rude about agents is not a good way of showing how "knowledgable" you are.