Sky Connect - able to reduce pings?

[Jontibloor]

Hi all,

I am currently on Sky Broadband Connect as the other packages are not available in our area. I used the Kana tech support form to ask to have my delay levels reduced.

However i got the following response:

Thank you for contacting Sky Broadband Technical Support.
As you are on the broadband connect package we are unable to alter the max delays for your connection. Your broadband connection is governed by BT and we do not have the means to adjust your settings.

I trust this helps however should yo u continue to experience technical difficulties, please reply to this email or call us on 08442 41 05 15 . Lines are open 24 hours a day.

Is there anyway I can get my pings improved? Go through BT? All help is much appreciated!

[IWasNotTheEnemy]

not really, how are you setup at present? are you wireless?

[Jontibloor]

I play quake wired directly via the Sky Sagem router and have a wireless connection to it for my Xbox 360.

I used to get pings of 15-30 with FireflyUk Adsl but then changed over to sky and get 50-60 at best.

[dholdi]

BT do allow fastpath on connect, you need to post your router stats so that we could comment on whether this would be viable on your line. If it is you would have to ask Sky to get BT to enable it.

[Jontibloor]

Ok think these are the statistics you want:

Router StatisticsSystem Up Time: 1:16:34

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 55812 36404 0 0 0 1:15:47
LAN 87 0 0 0 0 1:16:34
WLAN 37725 56726 0 0 0 1:16:12
ADSL Link Downstream Upstream
Connection Speed 6976 kbps 448 kbps
Line Attenuation 33.0 db 16.5 db
Noise Margin 6.3 db 23.0 db

[richone54]

i would suggest a comparison from your "test" socket (see first link in my sig)

When you are in the test socket, do a nother ping test and see if it is any better

(i would think you may have an internal wiring problem, with your attenuation you should be syncing at 8096 or there abouts)

[Jontibloor]

Thanks for the post richone54, before i get those stats why would I get a ping of 15-30 stable with my old isp if it was a wiring problem?

[richone54]

i could not say for sure, may be a setting issue at the isp, could be down to router being a bit more sensitive or i may have the wrong end of the stick completley.

either way a comparison will confirm one way or the other,

[IWasNotTheEnemy]

bear in mind there is a 10-day bedding in period for Connect (you don't say how long you've been with Sky)...

[richone54]

^^^ Whoops, Thanks IANTE, forgot about that