Very unhappy with Sky

[Daluz]

Okay, here's what's happening.

Yestarday, I spent about 1 hour and 30 minutes on the phone, first they put me through to some indian lady who I could tell was basicly reading her answers from some spreadsheet, then I was directed to the support team. I explained that not only I am getting a very bad ping when gaming, also, I am paying for a Mid connection 8mb, and I'm only getting the 2mb, I was told this was being fixed, and it wasn't.
After they "fixed" it, I kept getting disconnects from the internet and I still am, now, I won't claim I know everything, but I'm a computer technician for a living, and I know damn well how to setup a internet connection and if there's anything wrong in my registry or anything else that could affect it. I'm on cable, I'm not wireless so this isn't the case.

What makes me more angry is after spending almost 2 hours on the phone with Sky, nothing has been done, so I ask again, what can I do to get a better ping and upload speed besides changing my internet provider?

Thank you for your time and sorry if I was a bit prompt, I'm just not very happy at the moment.

[NewsreadeR]

Hi Welcome to SkyUser

If you could post your router stats for us to look at?

Sky User - The unofficial support forum for everything Sky! How to get your router statistics

[Daluz]

ADSL Firmware Version A2pB023c.d20e
Modem Status Up
DownStream Connection Speed 2944
UpStream Connection Speed 416
VPI 0
VCI 38

DownStream Connection Speed 2944 - Was 3200 yestarday, wonderful fix.

[NewsreadeR]

Those figures don't really tell us the whole picture, could you include the rest?

[Monday]

http://www.skyuser.co.uk/forum/blogs...ess-router-66/

[Daluz]

Sure.

ADSL Port
MAC Address removed by admin
IP Address removed by admin
Network Type PPPoA
IP Subnet Mask 255.255.255.255
Gateway IP Address 87.87.253.177
Domain Name Server 90.207.238.97 90.207.238.99
LAN Port
MAC Address 00:19:4b:94:95:b3
IP Address 192.168.0.1
DHCP enable
IP Subnet Mask 255.255.255.0
Modem
ADSL Firmware Version A2pB023c.d20e
Modem Status Up
DownStream Connection Speed 2944
UpStream Connection Speed 416
VPI 0
VCI 38
Wireless Port
Name (SSID) removed by admin
Region Europe
Current Channel 11
Wireless AP enable
Broadcast Name removed by admin

[NewsreadeR]

Hi

I have removed the personal info from your above post, have a look at Monday's post, there are more useful stats available.

[Daluz]

Okay, will have a look.
Thank you

[Daluz]

Sorry. What did you mean, "Mondays" post?

[NewsreadeR]

Click this link

How To Obtain Your Router Stats From Your Sky Wireless Router. - Sky User - The unofficial support forum for everything Sky!