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Help a Newbie out please?
This is a discussion on Help a Newbie out please? within the Gaming on Sky forums, part of the Sky Broadband help category; Hello, I recently switched over to Sky Max after using Cable for many years, i wanted the Sky HD box ...
- 17-03-08, 02:46 PM #1
Help a Newbie out please?
Hello,
I recently switched over to Sky Max after using Cable for many years, i wanted the Sky HD box and got that deal for £99 with free installation.
I signed up for Broadband Max about 12 days ago and my line has now stablised.
I connect at about 8-9mb each time i switch on and am fairly happy with the download speeds although webpages seem to take a while to load at times.
My big problem is online gaming on my 360 and PS3......every game is unplayable with the lagi have just renewed my Xbox live account and cant get to use it.
I read about contacting Teir 3 and asking them to lower my ping delay rate.
I have sent 3 e-mails and got told only in the first one a week ago that someone would contact me....i'm still waiting.
I have phoned them up twice and got someone who was no help to me at all, i got a ticket number and was told someone would contact me shortly, that was a week ago also and i am still waiting.
I never got any lag with the 20mb connection i had with cable but people i know with the same connection i am getting with Sky or lower seem to be playing fine online.
How do i find out what my ping rate is on the 360 or PS3?
Thanks for any help or replies.
Advertisement- 17-03-08, 05:49 PM #2
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Re: Help a Newbie out please?
Well you really have to have a better line quality to get your max delay changed to 8 but you could probably get away with 16 and it is now called the customer solutions team not tier 3 lol