Ping and Max Delay

[KreepZ]

I seem to be getting hihg pings wen playing counter-strike on sky 8meg than i did on my old 1meg connection with blueyonder. I read a thread about asking sky to set max delays to 8 and got a reply saying that this had been done which made no difference to my ping. I then emailed again saying it had made no difference and got a mail back saying that the max delays could not be changed because i have a BT phone line.

Anyone else had this problem?

[indefatigable]

are you on connect or Mid?

if on Connect, your line is regulated by BT, not Sky, and is set to Fastpath instead of interleaved as standard. This wouldn't allow for Max delays to be adjusted.

If on Mid, then the person who replied to you was confused. it doesnt matter who your line provider is, as long as the broadband is regulated by Sky on the base, mid or max package.

But its hit and miss whether max delays affect your ping. There may be other factors causing your ping to be high which the max delays wont fix, so it could be that they have been changed, its just something else causing your high pings

[KreepZ]

Im on the 8meg broadband thats all i know so im guessing thats mid?

[richone54]

could you post your router stats, we should be able to see which package from the (upstream will be 448 if you are on connect)

[indefatigable]

Im on the 8meg broadband thats all i know so im guessing thats mid?

Both the Mid package and connect package are upto 8meg with 40gb dl limits. The difference is that Mid is provided using Skys own broadband equipment, connect is provided from BTs.

I'd get that checked, as the Max delays can only be adjusted on the Mid, not connect.

[KreepZ]

/usr/sbin/adslctl: ADSL driver and PHY status
Status: Showtime Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 4384 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Interleave
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 11.3 13.0
Attn(dB): 43.0 28.0
Pwr(dBm): 19.0 1.0
Max(Kbps): 5024 1120
Rate (Kbps): 4384 416
G.dmt framing
K: 138(0) 14
R: 16 16
S: 1 16
D: 32 2
ADSL2 framing
MSGc: 1 1
B: 138 14
M: 1 16
T: 1 1
R: 16 16
S: 1.1151 17.0666
L: 1112 120
D: 32 2
Counters
SF: 4197912 4197910
SFErr: 238 268
RS: 285458036 17841117
RSCorr: 12055726 464
RSUnCorr: 1404 0

HEC: 186 186
OCD: 0 0
LCD: 0 0
Total Cells: 737879071 0
Data Cells: 13139534 0
Drop Cells: 0
Bit Errors: 0 0

ES: 148 0
SES: 36 0
UAS: 19 0
Total time = 19 hours 49 min 53 sec
SF = 4197912
CRC = 238
LOS = 42
LOF = 0
ES = 148
Latest 1 day time = 19 hours 49 min 53 sec
SF = 4197912
CRC = 238
LOS = 42
LOF = 0
ES = 148
Latest 15 minutes time = 4 min 53 sec
SF = 17291
CRC = 0
LOS = 0
LOF = 0
ES = 0
Previous 15 minutes time = 15 min 0 sec
SF = 52930
CRC = 0
LOS = 1
LOF = 0
ES = 1
Previous 1 day time = 0 sec
SF = 0
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
SF = 52990
CRC = 1
LOS = 0
LOF = 0
ES = 1
15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
SF = 52930
CRC = 0
LOS = 0
LOF = 0
ES = 0
15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
SF = 52930
CRC = 0
LOS = 1
LOF = 0
ES = 1

[darren_skybbtech]

If anyone is having any high ping or latency problems and are an onnet sky broadband customer (Base, Mid, Max) call sky broadband tech support and although tier 3 can set the maz delay down to 8 tier 1 agents will probavly not understand what this is. The simpliest way to get the max delay changed is to be troubleshooted for a slow connection. Then a ticket will be created for CST (Tier 2 and 3) and then tell the CST agent that it is the max delay you want changed down to 8.

[calitoxs123]

rang em ten mins ago and their troubleshooting me for a slow connection. The woman I rang didnt understand what tier 3 was. Im on base even though I asked for max and using BT line (interleave). So are they gonna transfer me to tier 3 when i ring backa nd say that all of the troubleshooting problems dont work. So some1 can understand what I am saying

[IWasNotTheEnemy]

thats cause tier doesnt exist any more (and hasn't for a few months) as it merged with tier 2 to form CST - if the tier 1 agent is new they might only know it as this...

best bet, email in and it'll get picked up...

[AndyUK84]

Hi Guys

I have a quick question I would not mind Sky setting my max delay to 8, now firstly my father is the account holder but he is not familar with the technical aspect of things like this so is there an email address that I could send a request to for this to be done?

Also whats the type of thing I need to say just keep it short and sweet in the email?

Edit: Just done a speed test and my ping is showing as 130-140ms roughly each speed test, is it worth trying to get max delay lowered and hopefully lower the ping?

Thanks

Andy