Moving to Sky from Be* looking for decent Pings

[Phunky]

Hello,

As an avid gamer (created EuroCSS.NET and ran mEm-Gaming.co.uk) i've had to move away from Be* Unlimited due to terrible pings in the West Yorkshire area for over a month.

I will be having my Sky account activated in the next 10 days and will be looking at going straight on to FastPath (Interleaving Off) to allow for better pings.

With Be* my line Auttention was around 27db down allowing me to sync at 19mb so im hoping i should easy get the full 16mb with Sky.

How can i go about requesting Interleaving off when my connection is enabled? is it a case of ring up customer service and requesting it or do i need to get through to a certain department.

[x LAGER LOUT x]

Sorry to disappoint, you wont get fastpath. You can request having max delays lowered, but I found this to be little help. For gaming, pings aren't great I'm afraid.
Have a read of the this thread for a bit more info.
http://www.skyuser.co.uk/forum/gamin...s-bad-1-a.html

[chrisypea]

Sorry to disappoint, you wont get fastpath. You can request having max delays lowered, but I found this to be little help. For gaming, pings aren't great I'm afraid.
Have a read of the this thread for a bit more info.
http://www.skyuser.co.uk/forum/gamin...s-bad-1-a.html

That's not entirely true as it happens. Until very recently, policy was that you could not be switched to fastpath but apparently they will now switch you http://www.skyuser.co.uk/forum/sky-n...t-million.html

I did try this the day of the announcement and I was rejected so I imagine knowledge of this will take a while to filter through to all the tech support team and I will try again some time soon.

Assuming this information is correct, the best way to be switched would be to wait to be connected and then phone up the techies after/ send a support email.

However, if good pings are a necessity for you, Sky is probably not the best service provider out there.

[Phunky]

Well it cant be worse then the last 6 weeks on Be* with the 300ms ping at all out of office hours.

I was also under the impression that Sky didnt let you turn off interleaving but when i saw the news post that chrisypea links too i really did give Sky a 2nd thought and ended up taking the plunge.

Fingers crossed its fine if anything im a little annoyed that i had to pay £30 installation charge as i payed one of them 4 months ago for Sky TV :/ if i had just gone all for sky back then...

[indefatigable]

The press release was badly written.

Sky DO NOT offer Fastpath, they will only adjust your Max Delay settings, which should be enough.

The press release does not say 'We will give you fast path' it says' measures are in place to offer you a fast leaving line'

This means Max delays and nothing more.

[chrisypea]

I find it unlikely that newsreader (owner of this site) would be misinformed?

Me: "Were they referring to allowing the max delays to be reduced there or are they now putting people on fastpath at their request?"

Newsreader: "FastPath as well now, if you ask."

[indefatigable]

I find it unlikely that newsreader (owner of this site) would be misinformed?

Me: "Were they referring to allowing the max delays to be reduced there or are they now putting people on fastpath at their request?"

Newsreader: "FastPath as well now, if you ask."

I find it unlikely that a staff member in Sky Broadband Technical, i.e. ME and everyone in my callcentre, wouldnt get informed of a change like this, but they would post it on a forum before telling anyone in their employ!!!

[IWasNotTheEnemy]

^ ditto...

[terrorvis]

I find it unlikely that a staff member in Sky Broadband Technical, i.e. ME and everyone in my callcentre, wouldnt get informed of a change like this, but they would post it on a forum before telling anyone in their employ!!!

I appreciate that. However you also said else where that the statement was written by a tier 3 team leader in another thread. It is badly written, but are you completely sure that they aren't better informed than you / your team?

Back to the Original Post... My West Yorkshire Max connection used to ping at the late thirties to jolt and bbc. With my max delays (depth?) reduced to 8 a couple of weeks ago I now get a ping of about 24-28ms to the same destinations. No guarantee yours will do the same though!

[IWasNotTheEnemy]

id like to know which team leader cause its been kept VERY quiet otherwise...