Low Pings WITHOUT Fastpath!!!

[indefatigable]

Right. Pings are a bit of a sore subject on this forum, as everyone seems to think that Sky pings are bull cookies. Well that is simply not true.

Now you might think the simplest option is to get your line switched to Fastpath and all your worries will be gone. Well, as you all very well know, Sky aint gonna put you on Fastpath, so that plan is out the window.

However, There is something that can be done. If you can survive going through Slow connection t/s for a ping issue, you can get put through to Tier 3, who can then make adjustments that will lower your ping, without sticking you on Fastpath.

'What is this glorious method???' i hear you cry in unison. Well I shall tell you...

Max Delays...

yes thats right. If Tier 3 set your max delays at 8 rather than 32, your pings drop dramatically.

So go ahead, quit asking for Fastpath, start asking for Max delays, cos this way you get the speed and the low ping times.

Indefatigable

[PDQ]

'What is this glorious method???' i hear you cry in unison. Well I shall tell you...

Max Delays...

yes thats right. If Tier 3 set your max delays at 8 rather than 32, your pings drop dramatically.

So go ahead, quit asking for Fastpath, start asking for Max delays, cos this way you get the speed and the low ping times.

Indefatigable

I'm going to ring Sky tomoz and see if they can sort out my ping problem. My kids aren't happy with me at all for changing ISP's.

I've only been on Sky for a few days now, so I hope I have some clout with this 8 day cooling off period.

I'll let you know how I got on.

Wish me luck.

[Limey]

does this work

[Bully]

Yes this does work!!! I have had a ping issue when Sky switched me to the mid package, pings between 75 and 100ms. I rang Sky 5 times with no joy, I rang this morning and got put through to tier 3, the guy told me there is nothing they can do as they do not support on-line gaming, I said so you cannot configure my line to help my ping "like max delay setting", the guy said he will have a look, the max delay was set to 32, he said he could try changing max delay to 8, once he done this, my ping instantly dropped to 28ms and now all is well!!!!

[The Doctor]

Remember that lowering the max delay can have other affects on the line regarding stability and error correction. And if your on adsl2+ the nominal max delay is 32ms each way and while this can be lowerd can affect a high speed line drastically so its not just a simple "fix" in these cases. It will require a bit of testing to make sure its going to be okay at those settings.

Although if your on g.dmt there should be no issues at all with 8ms.

[Sky_Surfer]

Although if your on g.dmt there should be no issues at all with 8ms.

Anyone know if I can get through to tier 3 and convince them to do this if I have any problems will they be happy enough to swap it back? I am on g.dmt.

Thanks in advance

[The Doctor]

Sure, just phone through to tier1 with a slow connection isue, just go with the flow. yes i have it in the test socket when you get through just tell them your getting high pings anychance they can check the delays for you.

[Sky_Surfer]

cheers for the quick reply I shall give it a try tonight and will let you know how I get on.

Fingers Crossed!

[Bully]

Remember that lowering the max delay can have other affects on the line regarding stability and error correction. And if your on adsl2+ the nominal max delay is 32ms each way and while this can be lowerd can affect a high speed line drastically so its not just a simple "fix" in these cases. It will require a bit of testing to make sure its going to be okay at those settings.

Although if your on g.dmt there should be no issues at all with 8ms.

The guy I spoke to at tier 3 was aware of the possible problems that maybe caused by changing max delay to 8, so he made sure my line was stable after changing settings. And all was good.

[Sky_Surfer]

well no joy for me apparently tier 3 have refused to take my call without a ticket number. And I really cant be bothered to keep phoning back and going on hold.

I have to say the c/s man was most helpful & polite, he could have been lying but I get the feeling he actually did try to help. After informing me tier 3 wouldn't take the call he asked if I would like him to take me through some trouble shooting tips to see if we could sort my problem (of very slow speeds!).

In my opinion Sky should support gamers more. I mean what do people use pc's for? okay work would probably be the main answer but then Sky are not supplying a business broadband account, So kinda goes without saying there will be many gamers on sky.