right im quite ****** off now and i need a techy who knows exactly what to say..

im calling sky everytime and saying about my ping issue with servers and they respond to say "uh dunno what you mean" i mean for technical support to not know what a ping is took the ****. i had to label it out to him what my problem was..

i know its this interleaved and fast path thing, but i need some1 to tell me exactly what to say to them coz this is gettin frustrating!