Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    Freesat from Sky question

    This is a discussion on Freesat from Sky question within the Freesat forums, part of the Sky & Sky+ TV category; We got Freesat from Sky in January 2009 (pay once, watch forever). A couple of months back we kept getting ...

    1. #1
      tricia56's Avatar
      tricia56 is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Apr 2010
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Freesat from Sky question

      We got Freesat from Sky in January 2009 (pay once, watch forever). A couple of months back we kept getting the message come up on the tv screen that the card needed replacing. Went to the website & followed the link where it asked for the card number to be entered & it told us to ring an 0870 number. I emailed them instead & they replied to say a card would be sent to us free of charge within six weeks. Nothing arrived so we emailed them again & this time they told us to write to Freesat from Sky Offer, Livingston, West Lothian. They called us to say we need to pay 20 for a replacement card BUT under FAQ's on their website it states "if you are a pay once watch forever customer" you will automatically be sent a free replacement viewing card & then goes on to say "You are eligible for a free card if you purchased Freesat from Sky with a viewing card & sky box after 1st May 2004".
      They are insisting that we still need to pay! I have already spent too long dialling 0870 phone numbers & wonder if anyone knows of an email address for the West Lothian section of Freesat from Sky. We want try to sort this out. Any advice grateful. thank you


    2. Advertisement
    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2007
      Location
      Essex
      Posts
      4,202
      Thanks
      0
      Thanked 16 Times in 16 Posts

      Re: Freesat from Sky question

      Think Livingston is the main Sky address, putting the freesat bit at the top of it will get it to the correct address. Main address is in the contact us details on sky.com.

    4. #3
      tricia56's Avatar
      tricia56 is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Apr 2010
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Freesat from Sky question

      thanks for your posting!

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION