BBC News - Online retailers told to change websites by OFT
More than a third of the UK's top online retailers could be breaking consumer laws, the Office of Fair Trading (OFT) has said.

A check of 156 popular websites suggested that 62 may not be fully complying with consumer protection law.

The OFT found unreasonable restrictions on refunds and compulsory charges being added without prior warning at the online checkout.

It has asked the retailers to change their websites before Christmas.

Packaging problem
In this year's sweep, the biggest so far, the regulator checked the sites of the 100 most-used online retailers in the UK, as well as the most popular clothing sites.

Among the most common problems found by the OFT were retailers wrongly telling their customers that returned goods must be in their original packaging or in their original condition.

The OFT explained that this could be in breach of the buyer's right to inspect or assess a product....
(For the full story please see the link above)

Also taken from the above article:
Online shopping: Your rights

  • Goods must be delivered within 30 days, unless agreed otherwise
  • You can cancel an order within seven working days in most cases (longer for financial products) and get a full refund
  • The refund should include any delivery charges, although you may have to pay for returns
  • You don't have to return the goods in their original packaging
  • You are responsible for the safe return of items
  • The retailer would have to pay for return postage if the items are going back because they are faulty or not as ordered