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    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    • Changing the Wireless settings

      Wireless, or WiFi, has been with us now for a few years. In that time it has improved considerably from 11Mb/s to an astonishing 1.3Gb/swith some high end routers. Whilst the speed has increased, there have also been improvements to the security and signal strength.

      The Sky Hub supports a connection speed of up to 144mb/s ona single channel using the 2.4GHz frequency range. Whilst other routers use paired or triple channels to achieve similar or higher speeds, there is some who will say that in crowded areas, paired channels can limit the potential foreveryone as the WiFi channels overlap.

      Here we will provide you with some guidance on how to change the WiFi settings for your Sky Hub. There is a lot of information which can influence what changes you make, and this is often discussed on the forum.

      If you want to make any changes to the WiFi settings, it is recommended that you do so whilst connected to the Sky Hub using an Ethernet cable. If you make some particular changes whilst connected via WiFi you will lose your connection to the Sky Hub and you will need to reconnect before you can continue.

      Logging onto therouter & accessing the Wireless Setting page

      Open your browser and enter the IP Address of your Sky Hub (
      Click on the 'Wireless' tab. At this point you may be asked to enter router's username and password details. The defaults are:

      • username: admin
      • password: sky (unless you have changed this)

      Please note: Both of these should be entered using lowercase letters only.
      You should now see the screen below:

      (This image has been reduced, depending on your screen size, you may only see part of it)

      Wireless Network

      The 'Name' or 'SSID' (Service Set Identity) is what you see from your WiFi device. You can change this to anything you wish, using numbers and letters (upper and lower case). Personally I would not recommend that you use your house/flat number as this makes it easier to identify where the Sky Hub lives. I would also recommend against using a personal name such as"ScubbieLAN".

      The Region can only be set to 'Europe'.

      Channel can be set to any number between 1 and 13. It is recommended that you should leave this set to Auto, unless you have a specific issue. If you do change this, please try to stick to channels 1, 6, 11 and 13 as these cause the least interference with others.

      Mode determines the broadcast speed of your Sky Hub. Please don't be fooled by the lack of 'WiFi n' in the choices. 'Auto' will allow theSky Hub to broadcast at up to 144Mb/s. WiFi g rated devices will happily connect to the Sky Hub whilst 'Auto' is selected.

      If you have an old WiFi device, then you may change this to see if one of the other options help. I would recommend that you check for any firmware updates for the device as this may resolve any incompatibility issues. Another potential issue is the security, covered below.

      Wireless Access Point

      If you untick the 'Enable Wireless Access Point' box, thiswill turn the WiFi signal off.

      The WPS function can be disabled if you untick this.

      Note: WPS is a WiFi N function. It allows you to connect a Wireless device by pressing the WPS button on the router and then press a button on the WiFi adaptor or enter thePIN number on the device that you are wanting to connect. There is a time limit to complte this process, after which you can press the button again. The PIN number process runs alongside the network password discussed below in the'Security Option'. That password can be used without pressing the button.

      If you untick 'Allow Broadcast of Name (SSID)' the WiFi signal will seem to disappear from many lists. However it will still bepresent. Whilst this will deter some people from looking for your Sky Hub, with the right equipment it will still be possible to find it.

      Enabling Wireless Isolation will prevent any devices connected via WiFi from communicating with each other, but they will see any devices which are connected via Ethernet Cable. If you have a WiFi Access Point connected to your LAN, then a WiFi device connected to that will be able to seea WiFi device connected to the Sky Hub & vice versa, even if both have Wireless Isolation enabled.

      Wireless Station Access List

      When this feature was first introduced it helped to resolve issues with people attempting to hack into someone's WiFi router. It uses the MAC Address of a WiFi adaptor to grant permission to pre-approved adaptors.

      It is possible to 'spoof' or fake the MAC Address, but it does make things a little more time consuming for people to break into theWiFi.

      If you enable this, you will need to update it when you have visitors staying, otherwise they will not be able to access your router.

      To add a new adapter you can either add the details manually or disable the feature, allow the device to sign on to the router, then select it and add it to the list of devices. When you have completed this, simply click the box beside 'Turn Access Control On' and then click the 'Apply' button further down the page.
      The devices are listed in the reverse order that you added them.

      Security Options

      This is an important one. The default settings from Sky are sufficient to ensure that you router's WiFi is reasonably safe, but ultimately no WiFi is 100% secure.
      In order of security strength:

      1. Disable
      2. WEP (Wired Equivalent Privacy)
      3. WPA-PSK (Wi-Fi Protected Access Pre-Shared Key)
      4. WPA/WPA2-PSK (Mixed Mode)
      5. WPA2-PSK (AES)

      If you disable the security, then anyone can use it. Although forum members do occasionally recommend doing this, it is for testing purposes where something has a particular issue and is intended as a short term measure.

      WEP is due to bephased out in the next year or two. It is generally recognised as being unsecure and easily broken. There are plenty of guides on the Internet to help people with cracking WEP so please avoid using it. Again forum members may suggest using it where a problem exists but it should be considered a short term measure.

      WPA, WPA/WPA2 (mixed mode) are much more secure but can also be broken with a lot more work.

      WPA2 is much more secure, but again could be broken by adetermined person.
      Each of the encryption methods requires a password. On-screen help is provided to assist you in setting them up. Personally I prefer WPA2 andwould recommend a mixture of letters and numbers if you do change this. The default set by Sky is WPA2 and uses 8 capital letters and no numbers.

      WPS PIN

      The default for this is set by the Sky Hub. However, if you scroll to the top of the page and click 'Add WPS Client' there is an option to enter one from a device that generates its own. Some routers change the pin when you reset them or allow you to manually change it. You cannot change the PIN number on the Sky Hub SR101. This means that the PIN printed on the back of the router is always valid.
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