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    • Packaging and Initial Setup (VDSL)

      Packaging & Initial setup (VDSL) by Scubbie & jayhab

      Once your new router is delivered you should unpack it and confirm everything required is present. The instructions printed on the inside of the box advise that your activation date is printed on the top of the box and that your Sky Fibre will not be up and running until then. It is however quite possible for you to power up the router and change any settings so that it will be ready to go on installation day. If you are going to change any settings, then I would recommend that you write down which ones you are changing before you do anything else. Please use this guide for further guidance.

      So what is in the box?


      · Declaration of Conformity
      · Set Up Guide
      · Small ‘Connect’ card with WiFi details (SSID, password, WPS PIN) for easy reference
      · Black Ethernet Cable (1.7m Cat 5 Patch lead)
      · White Ethernet Cable (1.7m Cat 5 Patch lead)
      · Black Power Cable (not pictured)

      Please note, an Openreach engineer will attend on your activation date and install an Openreach modem (which he will bring with him), which the Hub will be connected to. The printed instructions advise that 'the engineer will install the modem (near) to the master phone socket' and that you should 'Consider where you want to place your WiFi Hub before the Openreach engineer arrives.'

      Please read the instructions on the packaging and Sky’s set-up guide if you are unfamiliar with anything like this. Credit to Sky where it is due, they have spent some time designing the packaging so that as you unpack the router everything is available and the pictures and instructions are clear. This should make things relatively easy to install the Sky Hub for anyone new to Broadband.

      The Power Supply for this router is internal, so there is no big lump to plug in, just a cable that is much like the one used with the Sky set top boxes. There is a nice big ‘Sky’ logo on it too, which will hopefully discourage someone from unplugging the router in order to do the hoovering.

      There is a label on the front of the Hub to indicate which way up it goes. Once read, you can remove the label. Placing the Sky Hub upright is important as it helps the router to keep cool and places the WiFi aerials in a position which can be received by your WiFi devices. Whether you orientate the Hub so that you see the Sky logo or the indicators on the front is entirely your choice. Scubbie noticed a very small difference in the signal strength depending on which way it faced her Laptop, with the best signal when the right side of the front was facing it. She has noticed a larger difference with other routers.

      On the installation day, the Openreach engineer will visit and install a VDSL faceplate on your Master Socket. Some engineers have also been known to relocate a Master Socket to more appropriate locations. Generally the Master socket will need to be near a double-power socket, so that the modem and Hub can be plugged in. Each install is unique with each customer having their own requirements which will rely on the helpfulness of the Openreach engineer! Generally though, the modem sited near to the Master Socket is best; the Hub can then be connected to the modem using any length of Ethernet cable.



      The VDSL faceplate will filter any extensions after it, removing the need for separate filters. The Openreach engineer will connect the Modem and ensure that the broadband and voice connection is working - some will connect the Hub and ask you to confirm that your connection to the Internet is working.

      When the install is complete and your Internet connection is live, you can connect any devices to the Hub so that they may use your fibre broadband connection. If you are connecting via an Ethernet cable, then it should just be a case of plugging in the cable to your device and the other end to the router. To connect using the Hub’s WiFi, the default WiFi password is on the “Connect Card”. Alternatively you could use the WPS button on the front of the router if your device supports this feature. If you need a pin number for the WPS, then this too is on the card.

      The router will allocate 'IP Addresses' within your LAN automatically for any devices that connect to it. If you have manually assigned IP Addresses, then please ensure that they are within the IP Address range of the Sky router otherwise they may be unable to share your Internet connection.



      The first time the Hub connects to the Internet connection it may take around 5 to 30 minutes for the Internet light to stay white. This is normal and you may see it changing between off, orange and white whilst it is connecting. In future the connection time should be a little quicker, but it may still go through the different colours.

      If the Internet light (the 'Smiley face') shines solid white, you should now be ready to use the router and access the Internet.
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