When your Sky Hub is connected to the internet, it will have an external IP address allocated to it by the Sky Broadband network.
If you wish to remotely connect into your LAN, perhaps to access documents or photos held on your computer when you are away from home, you will need to know the external IP address of your Sky Hub. But the external IP address may change from time to time. This can happen following a disconnection and subsequent reconnection of your Sky Hub to the internet.
A simple way to ensure that you can always connect into your LAN without having to know the external IP address of your Sky Hub is to use a Dynamic DNS (DDNS) service. By using a DDNS service, you will be able to remotely connect into your LAN by using the DDNS Host Name instead of needing to know the external IP address of your Sky Hub.
DDNS is a method of updating, in real time, a Domain Name System (DNS) to point to a changing IP address on the internet.
If you setup your Sky Hub to use a DDNS service, the Sky Hub will update your DDNS service provider with the external IP address of your Sky Hub at regular intervals (e.g. every 30 days) and whenever it changes.
The Dynamic DNS page enables you to:
- Choose whether or not to use a Dynamic DNS service with your Sky Hub.
- Specify details of the Dynamic DNS service provider that you wish to use with your Sky Hub.
How to get to the Dynamic DNS page
- Login to the router.
- Then click on ¨Advanced¨ in the menu bar of the router’s user interface (UI).
- Then click on ¨Dynamic DNS¨ in the sub-menu bar of the router’s user interface (UI).
To use a Dynamic DNS service with your Sky Hub, the box labelled ¨Use a Dynamic DNS Service¨ must be ticked and the DDNS Service Provider information must be input.
You will need to register an account with a DDNS service provider that is supported by the Sky Hub. The DDNS service provider may charge a monthly account fee.
The Sky Hub currently supports the following DDNS service providers:
- Dyn (dyndns.org or dyn.com)
Dyn offers a free DDNS service, but a credit card now has to be registered as part of the account sign-up process. There are other DDNS service providers offering a free account, but these providers are not currently supported via Sky Hub. If you use an alternative DDNS service provider, it will be necessary to download and install that DDNS service provider’s client software to support the dynamic update of the Sky Hub’s external IP address.
To input the Service Provider information:
Select the name of your DDNS Service Provider from the drop-down list.
In the box labelled ¨Host Name¨, type in the Hostname that the DDNS Service Provider allocated to your account.
In the box labelled ¨User Name¨, type in the User Name for your account with the DDNS Service Provider. This will be the User Name you use to login to your account with the DDNS Service Provider.
In the box labelled ¨Password¨, type in the Password for your account with the DDNS Service Provider. This will be the Password you use to login to your account with the DDNS Service Provider.
If you have made a change to the settings in this section, click on the ¨Apply¨ button at the bottom of the page to implement the changes.
If you click on the ¨Show Status¨ button, a pop-up window will open showing the current status of your DDNS service.