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    I cannot understand this!

    This is a discussion on I cannot understand this! within the Cabling and faceplate help forums, part of the Sky Broadband help and support category; OK, you guys try figuring this out, because I sure as hell can't, and it is really bugging me. First, ...

    1. #1
      jayyyb's Avatar
      jayyyb is offline Sky User Member
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      I cannot understand this!

      OK, you guys try figuring this out, because I sure as hell can't, and it is really bugging me.

      First, a quick recap up to where I am now:

      I removed the face plate of my master socket as I was having problems with disconnections, so to test everything, I went into the test socket. Everything was cool.

      I go out, buy a new Solwise NTE5 Master Socket (because mine was a bit battered), and a ADSLnation XTE2005 faceplate to complement it.

      So, the way I was connected:

      Master Socket > XTE2005 > Netgear > Ethernet

      However, I still have exactly the same problems as before (constant disconnections) unless I go straight into the master test socket.

      The way I am connected that works fine:

      Master Socket (test) > Supplied Sky Splitter > Netgear > Ethernet

      As soon as I don't go straight into the test socket, and I try the face plate, everything goes ****

      Why is this happening? I have no extensions. My computer and modem are 10cm from the master socket. The test socket (brand new from solwise) works fine. Everything is cool.... until I put any kind of faceplate on (even the existing supplied faceplate).

      aagghh


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    3. #2
      stripe's Avatar
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      Re: I cannot understand this!

      then you would guess a bad connection between test and master, maby clean up the test socket , may have got tarnished over the years, a dab of isopropanol on a cotton bud (the stuff you get with a head/cd cleaning set)

    4. #3
      jayyyb's Avatar
      jayyyb is offline Sky User Member
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      Re: I cannot understand this!

      Thanks for the reply...

      ..but nope, no difference.

      Anyway, I bought a replacement NTE5 master socket as featuredhere mainly to counter the issues you suggested.

      Like I said, I've tried the original faceplate supplied with the NTE5 master socket, my old one, and my new XTE2005 faceplate, but I keep getting frequent disconnections until I go back into the test socket.

      I am completely dumbounded here.

    5. #4
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      acoolwelshbloke is offline Sky User Member
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      Re: I cannot understand this!

      You need to get a BT engineer out to test your line!

      Only sky can arrange for this to be done!

     

     

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