Connection help! Extension Wiring and BT Master Socket!

[luke0380]

I have recently moved into a new house , and a couple of weeks ago i installed Sky Broadband as my ISP. Since having internet access, it has been more not working than working !!

My house is a Coach House, so i have the master BT Scoket downstairs and three extension sockets upstairs, when plugging the the Sky router to any of the extension sockets upstairs using the required filters i get no internet access. If i then plug the router in downstairs to the main BT socket i have been able to get onto the internet every now again , however this is very infrequent and not for long before the connection drops!!

On phoning Sky they advised me to take the face plate of the front of the master socket and plug the router into the test socket which i did and the internet worked straight away!

Great, but i can't leave the box like that! I then proceeded to disconnect the extension cable that were upstairs from the main bt socket , I then re-installed the face plate and i could use the master socket to connect my router to and connect to the internet.

Obviously by doing this none of the upstairs extension could work for Sky , telephones etc!! So the problem looks like it's something to do with the wiring of the telephone extension sockets!

My question is what do i do next to try and fix the problem ? The house is a new build , and all the extensions when connected to the master socket work for example if a phone is plugged in it will work. However if the extension sockets are then connected they won't work! , i have even disconnected everything from upstairs when the extension wires are connected just to eliminate any filters, but still same result!

Help!!

[Agent Smith]

I cant help you with the wiring, but i had the same problem so i disconnected the extentions from the main socket and now we use cordless phones for upstairs rooms. This works fine for me. Hope this gives you another option.

[neil.]

You could try one of these ADSL Nation - XTE-2005 - Filtered Master Faceplate

[Unregistered]

I cant help you with the wiring, but i had the same problem so i disconnected the extentions from the main socket and now we use cordless phones for upstairs rooms. This works fine for me. Hope this gives you another option.

Trouble is i need to get it sorted!! , because i have a Coach house , the master socket is downstairs next to the front door , i have no downstairs in effect, everything is upstairs and i need to have the router connected , plus my phones and of course the sky box.

[luke0380]

You could try one of these ADSL Nation - XTE-2005 - Filtered Master Faceplate

Would that make much of a difference , even with filters on it still doesn't work, so putting that on would it have any effect ?

[stripe]

think i would go through one socket at a time
try this guide,, DSL ZoneUK - Improve your speed - Extension wiring and Disconnection help

also 3 extentions, so 4 microfilters right? 3 phones +tv

note the 'next' button seems to be missing in step2, click the socket pic

[luke0380]

think i would go through one socket at a time
try this guide,, DSL ZoneUK - Improve your speed - Extension wiring and Disconnection help

also 3 extentions, so 4 microfilters right? 3 phones +tv

1 Master socket which currently has router plugged in, 3 extensions! 1 x Not being used, 1 x Dect Phone , 1 Sky + Box

Ideal setup Master socket downstairs with no devices plugged in. Router , Dect Phone and Sky + Box plugged into the three extension sockets upstairs. The master socket is at the bottom of the stairs by the front door, and not enough space to plug much equipment in.

[philm]

I followed the instructions and disconnected the ringer wire on all my extensions and master socket and my d/stream went from 4216kbps to 7616kbps!!

Thanks alot!!!

[stephens]

This guide may also be of use:

Guide to rewiring internal UK phone wiring

Although you are not rewiring, it has some very useful information.

You need to go through connecting each extension 1 by 1 to find where the problem lies. Also, the terminals on the back of the faceplate are not really designed for multiple connections. 2 is okay, but 3 is pushing it

[Simon]

If possible I've always found it best to run extensions in series, whereby additional extensions run from an existing extension socket rather than run multiple extensions all the way from the master socket. Not only is it neater it cuts down on the amount of cable needed in most cases.