Relaxing the internet cable

[Paul2003]

Just flipped my Sky Q router over to get password (bought a new iPad) and the plugs come of the actual cable that plugs into the internet socket. Can someone tell me what cable I need and how do I connect it to phone socket? Took faceplate of and Sky engineers connected it internally
PS I'm hopeless and nervous with stuff like this


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[marjohn56]

You should have an Openreach plate, so it should have two sockets, the upper one is an RJ45 for your broadband, and it's an RJ11 to RJ45, like this:

https://www.amazon.co.uk/RJ11-Plug-T.../dp/B00136UYOC

Surprised he hard-wired it.

[Paul2003]

You should have an Openreach plate, so it should have two sockets, the upper one is an RJ45 for your broadband, and it's an RJ11 to RJ45, like this:

https://www.amazon.co.uk/RJ11-Plug-T.../dp/B00136UYOC

Surprised he hard-wired it.

Thanks for reply and help


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[bubblegun]

Surprised he hard-wired it.

You used to see over-qualified AVC installers connecting things this way, although it caused problems with helping customers troubleshoot when something stopped working.

[Paul2003]

Got a temporary internet cable last week. One of the IT blokes from work is nipping round tonight and going to crimp plug back on


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