Sky say use Master Socket

[allisont]

Hi
My connection keeps dropping and sky say use the main socket and buy an adaptor for my PC and if that doesn't resolve the problem phone them back and they will look into the noise margins.

Previously had a Netgear 834G router running at 8MB with no problems at all from my office extension.

Am reluctant to pay out for an adaptor if unnecessary.

I would be v. grateful for any suggestions here.
Allison

[MaryHinge]

Plugging the router into the master socket can help reduce problems due to poor internal wiring or RFI interference. A high proportion of line drops and instability is caused by the "ring wire" which is unbalanced and effectively acts as an aerial dumping RFI back onto the main pair from the exchange.

For best speed and reliability it is necessary to ensure the ADSL signal is separated at the master socket, thereby isolating it from the ring wire. The alternative is to disconnect the ring wire althogether from the master socket as modern phones do not usually require it.

For more info see here: http://yarwell.blogspot.com/2005_08_...l_archive.html

[allisont]

Plugging the router into the master socket can help reduce problems due to poor internal wiring or RFI interference. A high proportion of line drops and instability is caused by the "ring wire" which is unbalanced and effectively acts as an aerial dumping RFI back onto the main pair from the exchange.

For best speed and reliability it is necessary to ensure the ADSL signal is separated at the master socket, thereby isolating it from the ring wire. The alternative is to disconnect the ring wire althogether from the master socket as modern phones do not usually require it.

For more info see here: http://yarwell.blogspot.com/2005_08_...l_archive.html

I just opened up my master socket and it doesn't look anything like as neat and tidy as the diagram.... i'm surprised I get any line at all.
I only have orange/white and blue lines connected. The green wires are disconnected.

I have just noticed that the signal strength of this machine (another desktop with an adapter) is showing as very good. This was always in the past shown as "poor" strength even when i considered we had a good connection before my move to sky.

Do you think that this perhaps does suggest that my socket in the office is bad?

Thanks

Allison

[NewsreadeR]

Is it a master socket, that you can see?

[allisont]

I thought it was but maybe not then... it certainly doesn't look like the picture.
Will find out.
Thanks
Allison

[qa1711]

I have just joined the forum after being rerouted when searching for a definition of noise margin, and am now sitting in front of my computer with a smirk on my face. After reading about solutions regarding the master socket, I took the plunge and installed a new B & Q face plate containg seperate adsl and tel connections. I also disconnected and cut all the wires coming into the master socket except 2 + 5, then linked a short cable to 2 + 5 on my new face plate. My download speed has gone from an average 4800kbps to an average 8400kbps, and on occasions has even registered over 1000kbps.
THANKS!!!