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The Master Socket
This is a discussion on The Master Socket within the Cabling and faceplate help forums, part of the Sky Broadband help and support category; Hi yall I have my Router plugged directly into our Master Socket, which seems to be a very very old ...
- 09-10-06, 11:28 PM #1
The Master Socket
I have my Router plugged directly into our Master Socket, which seems to be a very very old one.
Now we get good speeds, but after a good few hours the noise on the line starts to rise, especially at night, and speeds start to suffer, until a restart of the router.
so I get full speeds, downloading from usenet at around 1500kbps and then it can drop to anywhere between 400kbps and 50kbps !
A quick restart of the router brings the speeds back up to 1500.
I was just wondering, if I were able to get BT to upgrade the socket to current standards (The NTE-05 i beleive) and subsequently get an XTE-2005 faceplate..could I see a more stable connection, and posible an increase in speed ?
Also, how would I go about doing this? Simple ask BT CS to upgrade my master socket ?
- 09-10-06, 11:39 PM #2Site FounderExchange: Marshalls CrossBroadband ISP: Sky Broadband UnlimitedRouter: Sagem F@ST 2504nSky TV: Sky+HD box
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afaik Bt will charge about £130 to replace the socket.
Apparantly it is illegal to replace it yourself, if you got a new socket with the adslnation faceplate, you would probably get better results.
People will advise you not to replace it yourself, as you could get your phone contract terminated by BT.
Do what you may with this info~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~
- 09-10-06, 11:46 PM #3
£130 flamin hell !!
Its like £5 for the socket an like £50 for the engineers time (20 mins tops lol)
Thats rediculous. I wouldnt even pay the £50 lol.
Its not my fault the house has sub-standard fittings.
I want to be brought up to BTs current standards :@
Cheap robbing highwaymen.
Last edited by NewsreadeR; 09-10-06 at 11:50 PM. Reason: changed adjective used ;-)
- 10-10-06, 09:42 AM #4
It is your choice how you deal with BT.
You have a few options.
1) Demand that they do this for nothing - I can imagine the reply.
2) Pay for it to be done
3) Find an intermittent line quality fault on voice & get them to come out to fix it (and whilst they are there maybe the engineer will replace your socket anyway.
Remember that having ADSL is not a right, it is a variable service based on loads of factors we have no control over - only Cable gives you a guaranteed service.
By the way, my house has an old boiler, can I get British Gas to replace it ?
Last edited by davidw; 10-10-06 at 09:45 AM.
- 10-10-06, 10:58 AM #5
There is an item on the BT price list "regularisation of an illicit master socket" The cost is £30 - You can somtimes get BT to replace your master socket using that order especially if none of the sokcets have a T in a circle or BT logo. They will not move it for this price only replace an existing non standard box with an NTE5, they may not even connect up extensions but thats not a broblem if you intend to install an NTE-2005. Make sure that you get the name of the opperator you speak to from BT and any call reference so that if they later try and bill you a higher price you can tell them what you were quoted.
- 10-10-06, 11:53 AM #6
I myself am in the exact same situation after numerous calls to BT i realised i was definately going to be charged the full £130. I therefore bought a official Bt nte5 from ebay for £6.50 and the faceplate for around £13 i think and im going to change them over myself tonight. If BT ever did say anything about the socket which i see as unlikely i will just simply explain it was there when i moved in.
All in all it has cost me about £20 for all the bits, Also my sisters boyfriend was telephone engineer so he has the krone tool required and a bit of know how ill post later if i get it done with some results.
- 10-10-06, 12:20 PM #7
One thing is, the socket is attahed to our door, which is an old wooden door which is soon to be replaced with double glazing.
I obviously need this socket moving.....to the wall nearby....while theyre at it, I could hand the engineer a pre-bought NTE5....
Or do as sambuka said, do it mysel,f and say it was like that when I moved in..
- 10-10-06, 05:40 PM #8
Well, jsut got off the phone with BT on 151 (I figured they would know more)
I said I have this old socket on my door that needs relocating, and upgrading.
He said they can only upgrade the socket for free if its a super old one with the phone hardwired into the box, any other meets minimum criteria etc.
So I said fair enough. But I still need it relocating from off the door.
He siad, in order to get the socket moved, I could just contact an electrician to do it, or for a BT engineer to come out, relocate and update the socket, it would be £70.
I triple checked with him, I said "I thought it was illegal to touch/move/update the master socket" he said that is a misonception, its the wiring leading up to your house (from the telegraph pole) until it meets the connector where standard wire come down, thats where it is illegal. If its inside your home, and even the box, you can move and do what you like, but obviously if you knack it up yourself, you have to get it fixed, so BT would charge you (same as normal £70)
So it would seem im gonna just do this myself then !
Ill let you know.
Last edited by Fox McCloud; 10-10-06 at 05:42 PM.
- 10-10-06, 07:08 PM #9
I wouldn't worry about moving your master socket.
I relocated mine right next to the computer.
- 10-10-06, 07:19 PM #10
This might help as well
Or you can read the instructions that come with the socket!!
Last edited by dazzuk; 10-10-06 at 07:43 PM.