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    New faceplate = no difference

    This is a discussion on New faceplate = no difference within the Cabling and faceplate help forums, part of the Sky Broadband help and support category; Originally Posted by marshymoo I'll try the reconnection/ remove everything upstairs from socket. I think i tried before, but can't ...

    1. #11
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      Re: New faceplate = no difference

      Quote Originally Posted by marshymoo View Post
      I'll try the reconnection/ remove everything upstairs from socket. I think i tried before, but can't remember if it helped, so will get the stats

      thanks
      When you try that, just reconnect the wires on terminals 2 and 5, and leave the ring wire (the wire that connects to terminal 3) disconnected, as it will degrade your connection.


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    3. #12
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      Re: New faceplate = no difference

      sometimes the simplest tests can reveal the most, i was probably making it more complicated than i needed to. wires attached again, and nothin in the upstairs socket. results below:
      System Up Time 00:01:46
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 115 95 0 209 258 00:01:19
      LAN 10M/100M 214 0 0 482 0 00:01:43
      WLAN 11M/54M 449 353 0 1597 525 00:01:35


      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 416 kbps
      Line Attenuation 62.0 db 31.5 db
      Noise Margin 11.9 db 16.0 db


      will try again with the filter only, then the phone and the sky box, until the fault reoccurs.
      thanks for all your help. I may be back to ask for advise when i track the source of the problem. I really appreciate all your help

    4. #13
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      Re: New faceplate = no difference

      With filter only:
      System Up Time 00:01:12
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 300 281 0 3515 2593 00:00:48
      LAN 10M/100M 183 0 0 758 0 00:01:09
      WLAN 11M/54M 599 548 0 4213 3386 00:01:01


      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 416 kbps
      Line Attenuation 61.0 db 31.5 db
      Noise Margin 12.0 db 16.0 db

      with phone in filter:
      System Up Time 00:00:36
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 29 29 0 237 589 00:00:12
      LAN 10M/100M 307 0 0 3636 0 00:00:33
      WLAN 11M/54M 302 233 0 4516 1212 00:00:25


      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 416 kbps
      Line Attenuation 61.0 db 31.5 db
      Noise Margin 12.0 db 16.0 db

      with sky box also attached to filter:
      System Up Time 00:00:35
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 66 66 0 1035 1888 00:00:11
      LAN 10M/100M 324 0 0 3736 0 00:00:32
      WLAN 11M/54M 348 278 0 5346 1713 00:00:24


      ADSL Link Downstream Upstream
      Connection Speed 128 kbps 416 kbps
      Line Attenuation 62.0 db 31.5 db
      Noise Margin 12.4 db 16.0 db


      so the problem is the sky box!!!!!
      any ideas how to resolve, other than don't plug the sky box in? replace the phone line running between the box and the socket?

    5. #14
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      Re: New faceplate = no difference

      Trying another telephone cable between the Sky box would be a start and if that doesn't sort it, then the issue likely lies with the splitter.

      Just to confirm, you definitely have Sky tv plugged in correctly though? Wouldn't be the first time I've seen downstream rates drop to 128kbps when splitters have been incorrectly fitted. It should be as follows:

      telephone socket > Microfilter > Splitter > TV/Phone

      Splitter plugs into the 'phone' port of the filter.

    6. #15
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      Re: New faceplate = no difference

      Hi,
      Thanks for all your help. I will try a new line, probably tomorrow now. the microfilter has two 'ports' one for a phone socket, and one for a data line style connection. the phone is in the phone one and the sky box is in the data one. could that be the problem? should i convert the smaller square attachment from the end of the sky box lead to a phone socket style connection and get a splitter that plugs into the existing phone input on the microfilter?
      so in answer to your question, there is no splitter, so def the right way round, i.e. micro filter in the wall socket and phone and sky box into the filter.

    7. #16
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      Re: New faceplate = no difference

      Yes, that could be a problem. The Sky tv engineer should have given you a splitter type device (a little two-way blank white box).

      The rule of thumb is that the filter will always be directly first into the telephone socket and then the 'splitter' device plugs into the 'phone' side of the filter. That means the phone and Sky tv then plug into the splitter.

      Edit: Here's a quick paint job to explain it a bit easier.


    8. #17
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      Re: New faceplate = no difference

      Quote Originally Posted by marshymoo View Post
      the microfilter has two 'ports' one for a phone socket, and one for a data line style connection. the phone is in the phone one and the sky box is in the data one. could that be the problem?
      That is indeed your problem.
      Which idiot connected that up.

      The Sky box should have come with a BT plug to RJ11 connector lead that plugs into the 'Telephone Line' socket on the back of the box.
      The BT plug should then go into the 'Phone' side of the filter via a splitter as in User05's diagram if you also need to connect a phone.
      Connecting the Sky box to the 'Modem' side of the splitter will completely kill your broadband as you have discovered.

      If it was a 'professional' installation you should be getting them back PDQ to sort it out.

      Andy

    9. #18
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      Re: New faceplate = no difference

      Thanks all, as expected, replacing the phone line with the existing connection did nil, it went to 224 kbps. I've got the sky engineer coming out thursday anyways, but i'll try hooking it up with a phone line splitter and connecting to phone socket and see if that does the trick. maybe i can cancel him!

    10. #19
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      Re: New faceplate = no difference

      You'll probably find the Sky tv engineer will fit it incorrectly anyway. Do him a favour, print off the diagram above and show him it before he even goes near the socket.

    11. #20
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      Re: New faceplate = no difference

      Thanks everyone for your help, all resolved now, I made the changes you suggested and it worked. cancelled the sky engineer. I'm very grateful for all your patience

     

     
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