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    xbox live losing connection told to remove nt5e

    This is a discussion on xbox live losing connection told to remove nt5e within the Cabling and faceplate help forums, part of the Sky Broadband help and support category; I have been having problems recently with xbox live losing its connection (ethernet connected, i still will be connected to ...

    1. #1
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      xbox live losing connection told to remove nt5e

      I have been having problems recently with xbox live losing its connection (ethernet connected, i still will be connected to browse the internet on other pc's) and only turning off the router has cured it, I have rung sky to see if i could acquire a new router and they started to ask questions over the microfilters, I told them i have fitted an adsl nt5e faceplate 4 years ago and no longer use them. It was then he said that the faceplate filter is causing the drop outs and to put it back as before and then use the micro filters on all the phones etc (he is sending new ones to me), has anyone else heard of this? it doesn't make any sense to me, as the connection was vastly improved when i changed it over to splitting it at source. Is he talking any sense or am i best not to even bother ringing the technical help anymore? any help appreciated


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    3. #2
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      Re: xbox live losing connection told to remove nt5e

      If you are losing ethernet connectivity to the router and not adsl sync on the line to the router then it isn't the filter plate.
      When you lose connection on the xbox I take it you can browse the router on the other PCs and can continue as normal on those units? If so this is not a sync issue and therefor not an issue with the line to the router so changing something there will not help.

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      Re: xbox live losing connection told to remove nt5e

      How is your console set up? Is it by port forwarding, DMZ or UPnP?

      The first thing to try if you have not done it, is to give it a fixed IP address rather than rely on DHCP and reserve that address in the routers Address Reservation list.

      The faceplate has nothing to do with it, if it had your PCs would be doing the same.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: xbox live losing connection told to remove nt5e

      Another problem is that if Xbox live gets super busy it can get swamped and DC's can happen.

      What with all the snow etc it could be a lot more people are online with it.

      Sky saying that you must use microfilters is crazy, I have a filtered faceplate for 10 years now mainly due to the fact there was no such things as microfilters when I first had ADSL.
      I'm a PC, and Windows 7 Backup saved my sanity when BitDefender imploded !!!

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      Re: xbox live losing connection told to remove nt5e

      The following ports were opened 88 (udp), 3074 (udp) 3074 (tcp) and a fixed ip address was already set. UPnP is off. - When the xbox has trouble connecting it points to the MTU setting (which I know is 1480) it's not that. Turning off the router each time is my only answer.

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      Re: xbox live losing connection told to remove nt5e

      Are you using a Sagem with a Network Type MER? I think hat is the only way your MTU would be 1480, the normal default is 1500.

      Try putting the Xbox IP address into the DMZ of the router, this is not a good idea with a PC but it should be OK with a console.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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