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    Poor SNR

    This is a discussion on Poor SNR within the Cabling and faceplate help forums, part of the Sky Broadband help and support category; Sky line rental......

    1. #41
      gurdain's Avatar
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      Re: Poor SNR

      Sky line rental...


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    3. #42
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      Re: Poor SNR

      I think as long as the line works they don't want to do anything. Only if the box fell and broke would they come and help.
      This is the reason we are in the stone age for broadband compared to other countries

    4. #43
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      Re: Poor SNR

      The box probably belongs to BT so Sky would be reluctant to pay for fixing it, even if their own people caused the damage.
      Even so, in your position I would want it fixed.

      TomD


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    5. #44
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      Re: Poor SNR

      Cough, your voice line needs to develop a crackle from a broken pair next to the half hanging off box.....cough.
      run-IT-direct, For all your networking, ADSL & telecom requirements.

    6. #45
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      Re: Poor SNR

      Quote Originally Posted by RUNITDIRECT View Post
      Cough, your voice line needs to develop a crackle from a broken pair next to the half hanging off box.....cough.
      Ha ha!

      Sky engineer was booked for Monday to get the dish removed. He has now taken the dish off and phoned to tell me he has done so at work.

      I asked him to straighten the BT box and make sure the wire isn't pulled because the first engineer has messed that up. He said he would do it but then called back and obviously said he won't do it in case he messes it up more.

      I still haven't checked with a phone to see if there is noise!! Am I stupid or what??

      Guess I need to go buy a phone and see. If there isn't any noise or crackling....then further steps may need to be taken cough cough...

      I'll check my attenuation first - who knows, maybe the presence of the dish itself caused something and it could be back to 28db attenutation when I get home (wishful thinking)

    7. #46
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      Re: Poor SNR

      Just checked and yes the dish is gone. Now the weirdness of the BT junction box stands out even more! Can I seriously call BT openreach myself? They won't care unless there is a fault.

    8. #47
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      Re: Poor SNR

      It would have to be logged through to Openreach via your CP (Sky). Two ways I could think of getting Openreach involved would be:

      1. Focus on the slow sync issue. Go through all the usual troubleshooting and with the fact you were told to expect 10-20mbps, I'd be surprised if CST don't book an LL5 Openreach appointment.

      2. Focus on the voice side of things, especially if you have noise audible. Sky would usually call out a statement regarding charges incurred if a fault isn't found (99.88 call-out and 64.63 hourly). However, I'd assume that box is BT maintained and, again, I'd be surprised if Openreach didn't want to do anything about it upon call-out. Especially if you suggest it's an intermittent noise issue.

      The above are just a couple of quick thoughts. I've seen Openreach called out for a drop-cable hanging too low from a premises - the issue wasn't service affecting, but the customer was concerned about it for safety reasons. Openreach came out, fixed it and didn't charge.

    9. #48
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      Re: Poor SNR

      I guess it will have to be number 2

      I tried number 1, I told them I was given 10-20mbit and even that a technical guy from Sky already told me before signing up that they would make sure I get at least within the range specified and they would work to get it there.

      But the last lady I spoke to in technical said there are 0 errors with the test socket.
      Said I'm getting best speed my line can offer after DLM. Keep ignoring the fact that my attenuation rose 12db because there are too many factors to complicate things in their opinion. They're also pretty happy with my 8mbit....

      I will borrow/buy a home phone just to check the audio on the line as I still haven't got a phone. Then try and report a line fault and get BT to visit in that way. The box really does look weird and hanging off the wall.

      Could I just get on a ladder and do it myself or is it a difficult job? I know the risks are that I could ruin 4-5 people's connection....just wondering how likely it is that I could completely ruin everything.

    10. #49
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      Re: Poor SNR

      Please do not touch an external DP that serves others, it is in BT Openreache's interests to sort this problem out
      run-IT-direct, For all your networking, ADSL & telecom requirements.

    11. #50
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      Re: Poor SNR

      Oh the sadness....


     

     
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