Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 7 of 7

    Extension phone socket problem

    This is a discussion on Extension phone socket problem within the Cabling and faceplate help forums, part of the Sky Broadband help and support category; Recently had Sky HD multiroom installed and discovered that my telephone extension socket apparently isnt working. I took a look ...

    1. #1
      hdhd's Avatar
      hdhd is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Base
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Jun 2010
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Extension phone socket problem

      Recently had Sky HD multiroom installed and discovered that my telephone extension socket apparently isnt working. I took a look at the wiring between the master socket and the extension socket: the master socket has blue/white (2), orange (3) and white/blue (5). The extension socket has blue/white (2) and white/blue (5). Initially I got a dialtone on the phone, but after about 5 seconds it went dead. Is it wired correctly? Can anyone tell me what I need to do to fix the problem please?


    2. Advertisement
    3. #2
      simonmpoulton's Avatar
      simonmpoulton is offline Sky User Member
      Exchange: Chester Central
      Broadband ISP: Sky Fibre Unlimited
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Feb 2007
      Posts
      1,617
      Thanks
      0
      Thanked 11 Times in 11 Posts

      Re: Extension phone socket problem

      You can try pulling out the orange wire from the master socket and see if it fixes it. Otherwise it's wired correctly from what your saying!
      If that doesnt fix it then the cable itself which goes from the master socket to the extension may have a break in it.

    4. #3
      The Realist's Avatar
      The Realist is offline Sky User Member
      Exchange: Anything
      Broadband ISP: Sky Fibre 100GB Trial Gold X
      Router: Sky Q Hub Mk7 Trial Gold
      Sky TV: SkyQ/Motorised
      Join Date
      Mar 2007
      Location
      Behind You
      Posts
      1,049
      Thanks
      3
      Thanked 29 Times in 29 Posts

      Re: Extension phone socket problem

      You only need 2 and 5 connected.

      Disconnect the cables and reconnect and see if that works, if not change the pairs over at both ends to the orange pair just in case there's a break in the blues.

      If both attempts fail then change the cable.

      Regards
      Disclaimer: The views expressed here are my own and in no way represent the views or policies of my employer.


    5. #4
      hdhd's Avatar
      hdhd is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Base
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Jun 2010
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Extension phone socket problem

      Disconnected the orange wire but no difference. The telephone cable itself is new and is one length (albeit quite long). I read somewhere that it musn''t be longer than 50m, but I'm fairly sure it isn't that long! However, it does go up through to the loft space and back down the exterior wall.

    6. #5
      hdhd's Avatar
      hdhd is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Base
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Jun 2010
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Extension phone socket problem

      Quote Originally Posted by The Insider View Post
      You only need 2 and 5 connected.

      Disconnect the cables and reconnect and see if that works, if not change the pairs over at both ends to the orange pair just in case there's a break in the blues.

      If both attempts fail then change the cable.

      Regards
      Thanks. I'll try this tomorrow. Losing the will to live right now

    7. #6
      RUNITDIRECT's Avatar
      RUNITDIRECT is offline Sky User Member
      Exchange:
      Broadband ISP: Not on Sky
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Jun 2008
      Location
      Shropshire
      Posts
      1,253
      Thanks
      0
      Thanked 81 Times in 77 Posts

      Re: Extension phone socket problem

      Is this the extension Sky supplied or a hard wired one? If you did get dial tone then the wiring is correct, it will more likely be a bad connection on the snap down connector/IDC block. Make sure you are using an IDC tool if it is IDC as using a screwdriver will make the problem worse!
      run-IT-direct, For all your networking, ADSL & telecom requirements.

    8. #7
      hdhd's Avatar
      hdhd is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Base
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Jun 2010
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Extension phone socket problem

      Quote Originally Posted by The Insider View Post
      You only need 2 and 5 connected.

      Disconnect the cables and reconnect and see if that works, if not change the pairs over at both ends to the orange pair just in case there's a break in the blues.

      If both attempts fail then change the cable.

      Regards
      Now sorted thanks to all replies. I changed the blue (2) to orange, and it seemed to solve the problem.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION